Marketing Coordinator

Riverside-Casino-; Muscatine (IA); On-site; USD 26,000 - 30,000; Full time

Job summary

Riverside-Casino- in Muscatine, IA seeks a detail-oriented Promotions and Marketing Coordinator. You will plan and execute casino promotions, events, and related contracts, while coordinating audio/visual needs, media outreach, and social media calendars to support marketing goals.

The role requires flexible hours including days, nights, weekends and holidays, with a focus on delivering exceptional customer service and ensuring compliant event execution.

Qualifications

• Must have phone skills, computer skills, proofing and writing skills.
• Must provide exceptional customer service to all internal and external guests.
• Marketing, Public Relations or Journalism Degree a plus.

Responsibilities

• Responsible planning and execution of promotions and special events.
• Coordinate contracts and riders for entertainment and accompaniments.
• Coordinate and execute audio visual needs for entertainment and media coordination.
• Create engaging social media calendars and content to promote company goals.
• Monitor and respond to online reviews and questions.
• Proofs website content and all forms of marketing content.
• Schedule internal and external advertising and monitor on-property messaging.
• Represent the company with a professional demeanor on and off property.
• Must be available to work days, evenings, weekends and holidays.

Skills

Phone skills

Computer skills

Proofing and writing skills

Customer service

Education

Marketing, Public Relations or Journalism Degree

Tools

Showare

Kiosk setup

Job description

Responsible planning and execution of promotions and special events; coordination of contracts and riders for entertainment; coordination and execution audio visual needs for entertainment; media coordination and scheduling; social media planning and postings; scheduling and proofing email, mail and marketing materials; plan and participate in public relations activities; assist in purchasing of marketing supplies; tracking of expenses and budgets.

Schedule: Full time working Days, Evenings, Weekends, Holidays

Salary: $19.50/hour (including premium pay)

Essential Functions:

• Provide exceptional customer service to all internal and external customers.


• Coordinates details of casino promotions and giveaways including obtaining prizes, setting up kiosk and Konami builds, writing rules, creating promotional displays and facilitating drawings.


• Coordinates details of special events and concerts including reviewing contracts, obtaining and purchasing event/rider needs, setup ticket sales and offers through Showare, creating event timelines and distributing to all departments, and works the events to ensure smooth implementation from setup to tear down.


• Creates engaging social media calendars and content used to promote company goals and initiatives.


• Monitors and responds to reviews and online questions and comments.


• Proofs website content and all forms of marketing and public relations content.


• Schedules internal and external advertising using on property marketing technology, puts up posters and displays and monitors all on property advertising and messaging to ensure messaging is correct and current.


• Collaborates with other departments to create social media content, videos and plan special events/concerts/promotions.


• Represent the company with a professional demeanor on and off property.


• Must be available to work days, nights, weekends and holidays as needed.


• Attends all company required training.


• Complies with Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.


• Must be able to obtain an Iowa Racing and Gaming Commission license and obtain proper certifications.


• Meets company attendance requirements.


• Assists various departments throughout the Resort as needed.


• Resolves customer complaints and questions regarding promotions, events, direct mail, etc.


• Research and document competitor promotions.


• Track complimentary offerings issued for social, text and eclub giveaways.


• Promote guests’ use of Resort Club cards by explaining club benefits and having cards made for players.


• Assist with resolving player comments and/or complaints.


• Maintain clear communication with department on status of pending projects.


• Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles.


• Represent RCGR at community events as needed.

Required:

• Must be a self-starter.


• Must have phone skills, computer skills, proofing and writing skills.


• Must provide exceptional customer service to all internal and external guests.


• Marketing, Public Relations or Journalism Degree a plus.


• Must be organized


• Strong computer skills including working with spreadsheets. Proficient in Excel, Word, and knowledge of any Casino Management System a plus.


• Ability to multi-task and have exceptional organizational skills to meet deadlines.


• Excellent customer service skills.


• Ability to maintain a positive attitude towards customers, co-workers and other department staff.


• High attention to detail and accuracy.


• High level organizational skills and ability to adapt quickly to changing priorities.


• Ability to work a varying schedule to reflect business needs.