Marketing Coordinator

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 24,000 - 34,000; Full time

Job summary

Treasure Island Resort & Casino is seeking an administrative professional to support guest inquiries regarding marketed offers, while preserving policy adherence and property goals. You will help keep databases accurate to boost guest contact efficiency and prepare analysis reports on system integrity.

The role may include handling returned mail, coordinating guest correspondence initiatives, and supporting market analysis efforts.

Qualifications

• Requires high school diploma or GED or equivalent experience.
• 2-year degree in Business Administration or related field plus 4-year Marketing or Promotions experience; or equivalent.
• 1-year experience with media placement, market research or direct mail marketing preferred.

Responsibilities

• Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
• Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact
• Manage treatment and affective administration of returned mail
• Prepare ongoing analysis reports focusing on the system or program integrity
• Manage a series of guest correspondence initiatives
• Provide support for market analysis initiatives
• Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)

Skills

Accurate and detail-oriented

Highly organized

MS Office

Communication skills

Analytical skills

Fast and efficient

Education

High School Diploma/GED

2-year degree in Business Administration

4-year Marketing/Promotions experience

Tools

Microsoft Office

Excel

Outlook

Windows

Job description

• Please note: resume is required for this position.
• Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
• Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact
• Manage treatment and affective administration of returned mail
• Prepare ongoing analysis reports focusing on the system or program integrity
• Manage a series of guest correspondence initiatives
• Provide support for market analysis initiatives
• Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)

• Please note: resume is required for this position.

Pay Rate: $21.00 an hour

Essential Duties And Responsibilities

• Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
• Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact
• Manage treatment and affective administration of returned mail
• Prepare ongoing analysis reports focusing on the system or program integrity
• Manage a series of guest correspondence initiatives
• Provide support for market analysis initiatives
• Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)

Knowledge And Certification, Skills And Abilities

Required Knowledge and Certification:

• High School Diploma/GED or equivalent experience
• 2-year degree in Business Administration or related field and 4-year previous Marketing or Promotions experience; or a combination of equivalent experience and/or education

Preferred Knowledge And Certification

• 1-year experience with media placement, market research or direct mail marketing
• Knowledge of continuity programs within casino operations
• Experience with database systems or other gaming-related computer systems

Required Skills

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent written, verbal and interpersonal communication skills
• Strong analytical and problem solving skills

Required Abilities

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to independently complete multiple tasks in a professional manner
• Ability to serve both internal and external customers
• Ability to manage direct mail expenses
• Ability to manage projects in a timely and efficient manner
• Ability to speak in a clear, concise and pleasant voice

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to push, pull and grasp objects occasionally
• Must have the ability to independently lift up to 5 pounds infrequently
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals