Marketing Assistant (Full-time Seasonal)

Ailey Company; New York (NY); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

On-site role

Job summary

Alvin Ailey Dance Foundation seeks an On-Site Seasonal Ticketing Associate to support our Marketing team at NYC Center during the peak season. You will assist with Group Sales and run daily on-site ticketing operations, ensuring smooth service for patrons, donors, and VIPs.

The role requires 1–3 years in box office or ticketing, strong Excel skills, and a calm, professional demeanor in a fast-paced setting. This is an on-site position in New York City during the season.

Qualifications

• 1–3 years of experience in a box office or ticketing role.
• Experience with ticketing databases; Tessitura preferred; Salesforce a plus.
• Ability to interact professionally with donors, VIPs and high-value patrons.
• Excellent organizational and communication skills; detail-oriented and accurate.

Responsibilities

• Serve as on-site ticketing liaison at New York City Center during the season.
• Issue invoices and coordinate reminders for Group Sales.
• Coordinate and manage ticketing inventory with the On-Site Ticketing Manager and internal departments.
• Execute ticket holds/releases with Box Office to manage seat locations and inventory.
• Provide on-site support at performances, addressing ticketing inquiries from patrons and VIPs.
• Process and track special requests from internal staff and external contacts.
• Perform other duties to ensure a smooth season.

Skills

Customer service

Ticketing systems

Organization

Communication

Judgment & adaptability

Excel

Education

Box office/ticketing experience

Tools

Tessitura

Salesforce

Microsoft Office

Job description

Alvin Ailey Dance Foundation

On-Site Seasonal Ticketing Associate

Approximately November 10, 2026, through January 3,2027.

Must have the availability and willingness to work six days per week, including nights, weekends, and all holidays during the season. This on-site full-time opportunity is based in NYC and not eligible for remote work. Hours to be mutually agreed upon.

Position Summary:

Ailey seeks a personable and experienced On-Site Seasonal Ticketing Associate to join its Marketing team for the New York City Center season, running from December 2nd to January 3rd.

This is a critical, high-visibility position responsible for assisting with Group Sales and the daily ticketing operations on-site during Ailey's busiest season. The ideal candidate thrives in a fast-paced environment, excels at customer service, and maintains a calm, professional demeanor under pressure.

Essential Job Responsibilities:

• The On-Site Seasonal Ticketing Associate will:
• Serve as an on-site ticketing liaison at New York City Center throughout the season.
• Issue invoices and reminder coordination for Group Sales.
• Coordinate and manage ticketing inventory and needs in close collaboration with the On-Site Ticketing Manager and various internal departments.
• Execute ticket holds and releases by working directly with the Box Office to accurately manage seat locations and inventory.
• Provide on-site support at most performances in the Box Office lobby, proactively resolving any ticketing-related issues or inquiries from patrons, donors, and VIPs.
• Process and track special requests from internal staff and external high-value contacts.
• Perform other related duties as assigned to ensure a smooth and successful season.

Minimum Qualifications:

• Proven Experience: 1–3 years of experience working in a box office or other professional ticketing-related position.
• Ticketing Systems Expertise: Required experience with ticketing databases; Tessitura proficiency is strongly preferred. Preferential consideration given to applicants with Salesforce experience.
• Exceptional Interpersonal Skills: Highly personable, professional, and adept at interacting with and fulfilling the service requests of donors, VIPs, and high-value patrons.
• Organizational Excellence: Highly organized, meticulous, detail-oriented, and consistently accurate in all tasks.
• Communication: Superb written and verbal communication and demonstrated excellence in customer service.
• Judgment & Adaptability: Excellent judgment and the proven ability to work independently, resolve issues on the spot, and manage multiple projects simultaneously in a fast-paced, high-pressure environment.
• Technical Proficiency: High comfort level with the Microsoft Office Suite, particularly advanced skills in Excel.
• Passion for the Arts: Familiarity with the performing arts; a love of dance is a plus.

Compensation:

$1,150 (weekly minimum) - $1,150 (weekly maximum)

Organizational Diversity:

Alvin Ailey Dance Foundation is an Equal Opportunity Employer. Employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, creed, sex, sexual orientation, national origin, age, disability, marital status, veteran status, citizenship status, or any other protected characteristic as established by law. The Ailey organization expresses itself through the universal language of dance, rooted in African American tradition. On stage and off, we seek to bring together an inclusive community with no limitations. We connect through a common love of dance and treasure our heritage. We aim to be collaborative and nimble, while maintaining a cohesive and supportive work environment.

No phone calls, please.