Marketing Assistant

The Pines At Davidson Inc; Davidson (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Pines At Davidson Inc is seeking a Marketing Assistant to handle inquiries, schedule tours, manage databases and waiting lists, and assist with marketing events on a beautiful campus with a family atmosphere.

The role supports Sales Counselors and the Director of Sales, Marketing & Communications, contributing to the community's marketing and residency processes while maintaining professional interactions with prospective residents, residents, and vendors.

Qualifications

• Bachelor's degree preferred in Marketing, Business Administration, Communications, Customer Service, or related field; or equivalent.
• Minimum of 3 years marketing/admissions/business admin/communications/customer service or related field.

Responsibilities

• Respond to inquiries promptly and professionally.
• Schedule tours and coordinate visits to the community.
• Maintain accurate CRM and other databases.
• Process applications and deposits; manage waiting lists.
• Assist with marketing events and materials distribution.
• Handle invoices, ordering and stocking of supplies.
• Support Sales Counselors and department goals.

Skills

Administrative skills

Organizational skills

Attention to detail

Written and verbal communication

Multitasking

Independent and collaborative work

Interpersonal with residents and staff

Education

Bachelor's degree preferred in Marketing/Business/Communications/Customer Service or related field; or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

CRM systems

Job description

Marketing AssistantBe appreciated for what you do, all on a beautiful campus with a family atmosphere.The Pines at Davidson is hiring a Marketing Assistant. The Marketing Assistant is responsible for a wide variety of activities, including responding to inquiries, scheduling tours, maintaining databases and waiting lists, processing applications and deposits, move-in preparations, assisting with marketing events, and handling general departmental administrative responsibilities such as invoices, ordering supplies, stocking supplies, and preparing and mailing marketing materials.Who You AreThe Marketing Assistant works closely with Sales Counselors, the Director of Sales, Marketing & Communications, other departments, vendors, prospective residents, and current residents. This is a support position rather than a sales position. We are looking for a reliable, organized, detail-oriented individual who enjoys working with people, takes initiative, and can manage multiple priorities in a busy, collaborative environment.QUALIFICATIONS (Includes Education, Experience, Knowledge and Abilities, Certificate or Licensure Requirements):Education:Bachelor's degree preferred in Marketing, Business Administration, Communications, Customer Service, or a related field; or an equivalentExperience:A minimum of three (3) years of experience in marketing, admissions, business administration, communications, customer service, or a related field.Skills:Strong administrative and organizational skills, with excellent attention to detail.Proficiency in Microsoft Office, including Outlook, Word, and Excel.Experience working with electronic records systems, or the ability to learn new systems quickly.Excellent written and verbal communication skills.Ability to manage multiple tasks, follow through on assignments, and meet deadlines.Comfortable interacting with prospective residents and their families, team members, and outside vendors.Ability to handle confidential information with discretion and professionalism.Self-motivated, proactive, dependable, and comfortable working independently and collaboratively.Willingness to take initiative, seek out assignments, and assist wherever needed.Experience in senior living or working with older adults is preferred but not required.Commitment to the mission and values of The Pines at Davidson.ESSENTIAL JOB FUNCTIONS:Prospect Communication and Administrative SupportRespond promptly and professionally to telephone, email, and website inquiries from prospective residents and their families.Track inquiries and maintain accurate records.Schedule and coordinate individual appointments, group tours, and other visits to the community.Provide general information about The Pines and distribute marketing materials.Assist with preparing information packets, correspondence, presentations, reports, mailings, and other departmental materials.Maintain accurate information in customer relationship management (CRM) systems and other databases.Waiting List and Residency AdministrationAssist with maintaining the Future Residency Program waiting list, internal transfer list, and related databases.Process waiting list for applications, deposits, refunds, and related documentation.Assist with residency applications and administrative paperwork.Track application requirements, deadlines, and outstanding documentation.Maintain accurate and confidential resident and prospect records.Support the Sales Counselors with the administrative steps associated with accommodation offers, reservations and move-ins.Maintain checklists and track tasks associated with upcoming move-ins and internal transfers.Marketing, Communications, and EventsAssist with planning, preparing for, and carrying out marketing events, open houses, and other community programs.Represent The Pines at events.Assist with the creation, editing, preparation, and distribution of marketing and communications materials.Contribute ideas, content, and photography to social media and other communications.Maintain inventory of marketing materialsDepartmental OperationsReview, organize, and process departmental invoices.Order office supplies, marketing materials, and other departmental supplies.Maintain organized records, files, schedules, and departmental resources.Prepare reports and assist with special projects assigned.Other departmental responsibilities as needed.PHYSICAL REQUIREMENTS (AS DETERMINED USING WORKSHEET): (Include Vision, Language, Hearing, Range of Motion, Lifting Capacity, Sitting/Standing, etc.)Extended periods of sitting, walking, and standing.Some driving may be required.Occasionally required to lift to 10 lbs.Repetitive use of hands includes simple grasping of less than 10 lbs. frequently; fine manipulation using keyboard and writing frequently.Sensory requirements: Write, keyboarding, speak on phone and in person, speak to large groups, read computer monitor, hear spoken questions and comments in person, on phone and in large groups.Work performed primarily indoors, with regular walking outdoors between various campus locations.Qualifications