Marketing Account Manager

OuterBox; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

OuterBox is seeking an enthusiastic Account Manager to foster client relationships and drive project success. This remote role involves providing tailored strategic solutions, managing project delivery, and analyzing performance metrics to exceed client expectations. If you're ready for a rewarding career in a supportive environment, join our award-winning team!

Benefits

Affordable health insurance plans

401k with company match

PTO that is genuinely encouraged

Remote work flexibility

Employer-paid life insurance

Qualifications

• Minimum of 2 years experience preferred.
• Leadership and/or mentoring experience preferred.
• Strong organizational and communication skills.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients.
• Manage end-to-end project delivery and ensure projects are completed on time.
• Analyze campaign performance metrics and provide actionable recommendations.

Skills

Organizational skills

Communication skills

Data analysis

Tools

Project management tools

Job description

OuterBox is seeking a talented Account Manger, who will ensure the success of our clients' initiatives by serving as their advocate and primary point of contact for a portfolio of clients.

The ideal candidate will be responsible for managing and nurturing client relationships by providing strategic guidance and ensuring the successful execution of projects. This role involves acting as the primary point of contact for clients, delivering tailored solutions that align with their business goals, and identifying opportunities for growth through upselling and cross-selling. The Account Manager collaborates with internal teams to ensure seamless project delivery, leverages data analysis to drive performance improvements, and consistently seeks to enhance service quality and client satisfaction.

If you’re ready to take your career to the next level and join an award winning agency - this job is for you!

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Cohesive Culture + Good Humor + Combined Skills = Awesome Results

At OuterBox, what we won’t stop doing is winning as a team for our clients, while at the same time winning for each other as both professionals and individuals. We know our awesome wins start with our incredible people, which is why for over 20 years we’ve created—and continuously refined—a team-centric work culture that is rooted in trust, respect, accountability, appreciation, fun, and collaboration. The Plain Dealer & Cleveland.com demonstrate this by having awarded OuterBox as a Top Workplace for three years running in 2022-2024!

At OuterBox, we’re here to thrive together—not simply survive. So if you’ve been searching for an agency that energizes, inspires, and directly helps you achieve the best for you, the person, and you, the professional, maybe it’s time to think outside the traditional agency box?

What You Get To Do Every Day:

Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Client Relationship Management:

• Serve as the primary point of contact for a portfolio of clients, building strong relationships and understanding their business objectives.
• Provide strategic guidance, offering tailored marketing solutions that align with client goals while identifying opportunities for upselling and cross-selling to drive revenue growth and expanding service offerings.
• Proactively communicate with clients to ensure satisfaction, address concerns, and identify opportunities for partnership expansion.
• Develop and drive comprehensive strategies tailored to each client's goals, leveraging a deep understanding of their industry, target audience, and competitive landscape.
• Monitor client satisfaction metrics and gather feedback to continuously improve service delivery and exceed expectations.

Project Management:

• Manage end-to-end project delivery, from campaign planning and execution to performance analysis and optimization.
• Collaborate with internal teams to ensure projects are completed on time, within budget, and to the highest quality standards.
• Monitor project timelines and budgets, identifying potential risks and implementing mitigation strategies as needed.

Strategic Collaboration:

• Collaborate with the Lead Account Manager and internal teams on strategic planning and campaign development, leveraging your understanding of department and client objectives and trends.
• Contribute innovative ideas and insights to enhance department effectiveness and drive client success.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment on project goals and deliverables.

Data Analysis and Continuous Improvement:

• Analyze campaign performance metrics and key insights to evaluate effectiveness and identify areas for optimization.
• Drive reporting efforts, providing actionable recommendations and highlighting data-driven insights to improve strategies and results.
• Monitor and analyze campaign performance, analyze key metrics, and provide actionable insights to optimize strategies and drive results.
• Stay informed about industry trends, best practices, and emerging technologies to drive continuous innovation and improvement.

Fast-paced, dynamic office environment and may be required to work outside of regular office hours to resolve issues or complete projects of the department.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Range: $60,000- $80,000.00 per year

This is a remote work opportunity with limited travel obligations, which requires demonstrating a level of dedication and commitment to being self-driven and accountable.

What You Bring To The Role:

• Minimum of 2 years experience preferred. Demonstration of exemplary performance may supersede the experience requirement.
• Leadership and/or mentoring experience preferred.
• Strong organizational and communication skills, both written and verbal, with the ability to present ideas and solutions clearly and effectively to clients and internal stakeholders.
• Proficiency in project management tools and a solid understanding of organizational best practices.
• Ability to excel in a fast-paced environment, managing multiple priorities simultaneously while maintaining attention to detail.
• Experience in a client service role preferred, with a focus on building and maintaining strong client relationships.
• Strong data analysis skills and the ability to recognize patterns and leverage tech trends to identify and implement efficiencies.
• Proven track record of developing scalable solutions that drive client success and improve operational processes.

Why You’ll love working at OuterBox:

• High-character, fun, and cohesive work culture
• PTO that is genuinely encouraged
• Affordable, low-deductible health insurance plans
• Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
• 401k with company match
• Remote work flexibility
• Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback

If you’re ready to join a cohesive team that will support and encourage you to take your career to the next level, we encourage you to apply!