Market VP of Service

Crawford Thomas Recruiting; Beaverton (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading recruiting firm seeks a Market Vice President of Service to drive operational excellence across multiple states. This executive role involves managing a $50M service budget, leading a team of 100+, and ensuring high customer satisfaction through strategic initiatives. The ideal candidate has over 10 years of service operations leadership, experience managing large budgets, and a proven track record of developing high-performing teams. This opportunity is full-time and based in Seattle, offering a competitive salary package.

Qualifications

• 10+ years of progressive leadership experience in service, operations, or related fields.
• Proven success overseeing large budgets ($25M+), multi-location teams.
• Experience in high-performing service organizations.

Responsibilities

• Provide strategic leadership for all service and operations teams across WA, CA, and NV.
• Manage day-to-day service operations, ensuring timely, high-quality service delivery.
• Lead and motivate a team of 100+ operational, technical, and support staff.

Skills

Strategic leadership

Operational management

Team development

Budget oversight

Coaching and mentorship

Education

Bachelor’s degree

Job description

Salary: $90-120k Base + Bonus = $140-165k Total

Job Summary: The Market Vice President of Service is a high-impact operational leader responsible for overseeing a $50M annual service budget and a team of 100+ service and operations professionals across Washington, California, and Nevada. This role drives operational excellence, service delivery performance, and customer satisfaction while ensuring alignment with company goals and core values. The VP will be based in the Seattle office daily and provide hands‑on leadership, coaching, and strategic guidance to ensure scalable, efficient service operations across the region.

Job Responsibilities

Leadership & Strategy

• Provide strategic leadership for all service and operations teams across WA, CA, and NV.
• Establish clear goals, KPIs, and performance standards to ensure high-level execution and continuous improvement.

Operational Management

• Manage day-to-day service operations, ensuring timely, high-quality service delivery.
• Analyze operational processes, identify opportunities for improvement, and implement best practices and scalable solutions.

Team Development & Performance

• Lead and oversee a team of 100+ operational, technical, and support staff.
• Evaluate, coach, and motivate team members to achieve peak performance and uphold company values.
• Recruit, hire, and develop high-caliber talent to support regional growth.
• Develop and implement training programs that enhance technical skills, leadership, and overall department performance.

Qualifications

• Bachelor’s degree preferred; relevant experience considered in lieu of degree.
• 10+ years of progressive leadership experience in service, operations, or related fields.
• Proven success overseeing large budgets ($25M+), multi-location teams, and high-performing service organizations.

About The Company

• 50 Years in business
• 1,400 employees
• 40,000 accounts / $491M in revenue
• Technology solutions

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Seniority level

• Executive

Employment type

• Full-time

Job function

• General Business

Industries

• Staffing and Recruiting