Market Specialist - Service Agreements and Digital

ABB; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k plana

Betalda helgdagar

Job summary

ABB i Houston söker en erfaren tjänsteman som kan leda och driva serviceavtal och digitala erbjudanden inom marknadssegment. Rollen kräver kundfokus, koordinering mellan försäljning och service, samt förmåga att uppnå mål genom kontinuerlig förbättring.

Positionen rapporterar till VP Americas Customer Services och innebär 50% resor samt en hybrid arbetsmodell med bas i Houston, TX. Vi söker en driven person som kan skapa synlighet och leverera resultat i en global verksamhet.

Qualifications

• Krävande krav: Associate’s degree samt 5+ års erfarenhet inom Technical Services.
• Krav på IT Systems-erfarenhet och kunskap om Process Analytics-system.
• Föredras kandidatexamen inom relaterat fält och erfarenhet av digitala tjänster.

Responsibilities

• Skapa och definiera serviceavtal samt digitalt erbjudande i marknadssegment.
• Definiera och följa upp serviceavtals- och digitala marknadsstrategier.
• Övervaka försäljningsresultat och driva förbättringsåtgärder vid behov.
• Följa digitala marknadstrender och föreslå förbättringar i strategin.
• Besöka kunder för att förstå behov och stödja försäljningskanalerna.

Skills

IT Systems

Technical Services

Process Analytics

Education

Associate’s degree

Bachelor's degree

Tools

Web applications

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

VP Americas Customer Services

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: Hybrid with a home location in Houston, TX and 50% travel required. #LI-Hybrid

Your role and responsibilities:

• Creates end-user acceptance and specification offering for service agreement with digital offerings. Drives and implements marketing and sales activities for the assigned market segment(s) in line with the agreed strategy. Ensures a high level of customer satisfaction and continuously monitors service agreement with digital offering sales performance.
• Defines, implements, and reviews the service agreement and digital marketing (and communications) strategies for target segment(s).
• Ensures achievement of the established targets by overseeing progress and defining improvement actions as needed.
• Monitors digital market trends and accordingly recommends improvements in the digital marketing strategy and plans to meet changing market and competitive landscapes.
• Visits customers to understand their needs and ensures the resolution of customer issues. Assists the sales team and channels teams to win business.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

Required

• Associate’s degree in a related field is required
• 5+ years of experience in Technical Services
• IT Systems experience is required
• Process Analytics systems knowledge and experience is required

Preferred

• Bachelor's Degree in a related field
• Marketing and/pr sales experience, specifically with digital services
• Web application experience

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

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