Market Service Manager: Drive Growth & Customer Satisfaction

Taleo; Ontario (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Market Service Manager to oversee all operation aspects of the service department in California. You will lead a team of Route Service Representatives, Supervisors and Managers to deliver service to diverse customers.

You will build strong customer relationships, drive satisfaction, and partner with location leadership to optimize contracts and profitability while maintaining UniFirst's no nights or weekends culture.

Qualifications

• Business-savvy individual who improves profit and customer satisfaction.
• Experience leading route service teams and coordinating with location management.

Responsibilities

• Oversee the recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong relationships with customers and elevate customer satisfaction.
• Collaborate with location management to provide excellent service and product programs.
• Negotiate contract renewals.

Skills

Team leadership

Customer relationship management

Negotiation

MS Office

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

UniFirst is seeking a Market Service Manager to oversee all operation aspects of the service department in California. You will lead a team of Route Service Representatives, Supervisors and Managers to deliver service to diverse customers.

You will build strong customer relationships, drive satisfaction, and partner with location leadership to optimize contracts and profitability while maintaining UniFirst's no nights or weekends culture.