Market Service Manager - UniFirst

Taleo; Ontario (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Market Service Manager to oversee all operation aspects of the service department in California. You will lead a team of Route Service Representatives, Supervisors and Managers to deliver service to diverse customers.

You will build strong customer relationships, drive satisfaction, and partner with location leadership to optimize contracts and profitability while maintaining UniFirst's no nights or weekends culture.

Qualifications

• Business-savvy individual who improves profit and customer satisfaction.
• Experience leading route service teams and coordinating with location management.

Responsibilities

• Oversee the recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong relationships with customers and elevate customer satisfaction.
• Collaborate with location management to provide excellent service and product programs.
• Negotiate contract renewals.

Skills

Team leadership

Customer relationship management

Negotiation

MS Office

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Job Description - Market Service Manager - UniFirst (2605198)

Job Description

Description

Market Service Manager

UniFirst seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

Training

Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Career Mobility

Some companies say they like to promote from within, we just do…constantly! Many of our Senior Executives worked Market Service Managers as they progressed within their careers at UniFirst.

Culture

Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?

Diversity

At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.

What you’ll be doing:

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
• Collaborate closely with location management team to provide the best customer service and product programs
• Negotiate customer contract renewals

Qualifications

What we’re looking for:

An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location

A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer

Someone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles.

• Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.

High School Diploma or GED – bachelor’s degree preferred.

Ability problem solve and handle a variety customer service situations

Ability to negotiate, train, coach and lead a team

Strong computer proficiency (MS Office)

21 years of age

Validnon-commercial driver’s license in the state of residence

Must meet pre-employment DOT physical requirements

Physically capable of lifting up to 50 pounds

Benefits & Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

Primary Location

United States-California

Work Locations

325 - ONTARIO, CA 700 South Etiwanda Ave Suite C Ontario 91761

Job

Service Manager

Employee Status

Regular

Job Level

Manager

Shift

1st Shift

Schedule

Full-time

Job Posting

Sep 25, 2026, 3:57:02 PM

UniFirst Corporation is an EEO/Affirmative Action Employer M-F-Disability-Vet