Market Sales Manager - Pre-Planning

Service Corporation International; Las Vegas (NV); On-site; USD 100,000 - 250,000; Full time

Job summary

Service Corporation International in Las Vegas is seeking an experienced Sales Manager to develop a well-trained sales staff and drive quotas in the cemetery and funeral services sector.

You will lead and coach Sales Counselors, manage aftercare processes, and develop marketing programs tailored to the community while ensuring compliance and profitability.

Qualifications

• Minimum 5+ years sales management experience in Cemetery/Funeral Industry.
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus.
• Knowledge, Skills and Abilities: Windows-based PC environment; MS Office; CRM systems knowledge a plus.

Responsibilities

• Staff Management and Leadership.
• Meet and exceed established location sales quotas.
• Ensure Sales Counselors follow training and company policies.
• Provide ongoing sales instruction to ensure customer needs are met.
• Manage Sales Counselors on aftercare, prospecting, product knowledge, presentations, closing, pricing, paperwork, compliance and service.
• Develop marketing programs that fit the community.
• Analyze competitor pricing.
• Plan and participate in community events to generate prospects.
• Review pre-need and at-need contracts for compliance.
• Approve discounts; prepare reports demonstrating financial controls.
• Maintain marketing materials, training manuals, sales equipment and materials.
• Ensure sales programs, incentives, and awards are budgeted and conform to policies.
• Maintain sales rooms and offices in a professional atmosphere.
• Ensure Code of Conduct compliance and licensure.
• Ensure compliance with regulations.

Job description

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

• Staff Management and Leadership
• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
• Market Share
• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location
• Expense Management
• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls
• Operations Support
• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
• Compliance
• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

• Education High school or equivalent Bachelor’s degree preferred
• Experience Sales Management experience with a minimum of 5+ years within the Cemetery/Funeral Industry required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus
• Licenses Valid state/province driver’s license with good driving record Insurance license as required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities Working knowledge of Windows-based PC environment and MS office applications Knowledge of Customer Relationship Management systems a plus Ability to maintain confidentiality Ability to work beyond standard business hours when necessary to service customers Ability to set goals for employees that are challenging but achievable
• Compensation: $100,000 to $250,000 earnings potential
• Postal Code: 89101
• Category (Portal Searching): Sales
• Job Location: US-NV - Las Vegas

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.