Market Sales Manager - DUAL

Residence Inn Providence Lincoln; Beaverton (OR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Health insurance

401(k) with match

Paid time off accrual

Holiday premium pay

Employee assistance program

Health Savings Account

Job summary

Residence Inn Providence Lincoln seeks a Market Sales Manager to grow our group sales at Element & AC hotels, leveraging sales and guest-service skills to expand our client base and deliver exceptional guest experiences.

The role focuses on developing long-term relationships with key accounts, delivering win-win deals, and coordinating with hotel teams to ensure seamless service and contract execution.

Qualifications

• Knowledge of sales process, client base, and market knowledge.
• Ability to negotiate, convince, sell and influence professionals and hotel guests.
• Able to develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Able to work in a fast paced environment.
• Able to prioritize, organize, and manage multiple tasks.
• Proficient in MS Office; familiarity with brand operating systems preferred.

Responsibilities

• Solicit new and existing group accounts to meet and exceed revenue goals predominately through outside sales calls, relationships, telephone solicitation, site tours and written communication/collateral.
• Develop/maintain knowledge of market trends, competition, and customers.
• Attend trade shows, community events and industry meetings.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Finalize all books/contracts in a timely manner servicing guests through the process.
• Participate in revenue management call, training, and other sales-related meetings, when applicable.
• Pursue new clients through creative/innovative sales techniques.
• Qualify clients, develop proposals, and prepare contracts.
• Initiate and implement sales promotional programs with travel partners.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Work with other departments within the hotel to provide quality service to customers.
• Communicate with front desk and other necessary hotel staff on the status of group bookings.
• Conduct on-site tours, when needed.
• Follow-up on group business (pending, tentative and booked) to ensure client satisfaction and materialization at hotel.

Skills

Sales process

Negotiation

Relationship building

Fast-paced environment

Prioritization & organization

MS Office & brand systems

Tools

MS Office

Brand operating systems

Job description

We are seeking a results-driven Market Sales Manager to support the sales efforts at both our Element & AC hotels. Bring your sales, networking, and guest service skills to continue building our client base and deliver the guest experience that the our brands are known for!

A successful Market Sales Manager will drive business by sharing our brand of hospitality with potential group guests. They will use their warm and professional personality to develop and build long term relationships with our key clients. A Market Sales Manager is an expert in delivering win-win deals for the hotel and the client; their eye for detail and follow thorough will keep our customers coming back time and time again.

RESPONSIBILITIES

• Solicit new and existing group accounts to meet and exceed revenue goals predominately through outside sales calls, relationships, telephone solicitation, site tours and written communication/collateral.
• Develop/maintain knowledge of market trends, competition, and customers.
• Attend trade shows, community events and industry meetings.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Finalize all books/contracts in a timely manner servicing guests through the process.
• Participate in revenue management call, training, and other sales-related meetings, when applicable.
• Pursue new clients through creative/innovative sales techniques.
• Qualify clients, develop proposals, and prepare contracts.
• Initiate and implement sales promotional programs with travel partners.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Work with other departments within the hotel to provide quality service to customers.
• Communicate with front desk and other necessary hotel staff on the status of group bookings.
• Conduct on-site tours, when needed.
• Follow-up on group business (pending, tentative and booked) to ensure client satisfaction and materialization at hotel.

QUALIFICATIONS

• Knowledge of sales process, client base, and general market knowledge.
• Ability to negotiate, convince, sell and influence professionals and hotel guests.
• Able to develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Able to work in fast paced environment.
• Able to prioritize, organize, and manage multiple tasks.
• Possess proficient computer skills including knowledge of MS Office products, knowledge of brand operating systems preferred.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA