Market Operations Team Lead — People & Process Leader

Carvana; Framingham (MA); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Student loan payments

Pet benefits

Wellness program

Job summary

Carvana is seeking a Team Lead for its Market Operations group in Framingham, Massachusetts. This role includes overseeing local operations, mentoring Customer Advocates, and ensuring a stellar customer experience. The ideal candidate will have extensive experience in both customer service and leadership within a dynamic team environment.

In return, Carvana offers a full-time salary position with benefits including medical, 401K with company match, and various employee perks. Join a rapidly growing company dedicated to innovation in the online car selling experience.

Qualifications

• 5+ years work experience in a customer facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.

Responsibilities

• Run the local Carvana hub including market launch and logistics.
• Interview and train Customer Advocates for success.
• Develop and motivate a team of Customer Advocates.

Skills

Customer service experience

Leadership skills

Problem-solving

Team development

Strategic planning

Education

Bachelor's Degree

Tools

Salesforce

Tableau

Job description

Carvana is seeking a Team Lead for its Market Operations group in Framingham, Massachusetts. This role includes overseeing local operations, mentoring Customer Advocates, and ensuring a stellar customer experience. The ideal candidate will have extensive experience in both customer service and leadership within a dynamic team environment.

In return, Carvana offers a full-time salary position with benefits including medical, 401K with company match, and various employee perks. Join a rapidly growing company dedicated to innovation in the online car selling experience.