Market Operations Lead (Warehouse & Routing)

PODS Enterprises, LLC; Wilmington (MA); On-site; USD 78,000 - 85,000; Full time

Job summary

PODS Enterprises, LLC in Wilmington, MA seeks a Market Operations Manager I (Warehouse/Transportation) to oversee daily storage center operations, routing and driver assignments while ensuring customer satisfaction and OSHA/DOT compliance.

This role leads associates, manages assets (trucks, forklifts, containers), coordinates repairs and safety checks, and partners with Sales and HR to maintain operations and safety standards; some local travel is required.

Qualifications

• Must have high school diploma; college degree preferred or 1+ years of management experience.
• Ability to obtain CDL Class B license or higher is preferred.
• Must maintain a valid driver license and forklift certification as applicable.

Responsibilities

• Oversee daily storage center operations and driver assignments.
• Manage routing, ETA/JPH performance and customer experience to meet CSAT goals.
• Maintain OSHA/DOT compliance and safety programs across the center.
• Coordinate repairs and paperwork for field equipment and containers.
• Lead associates with onboarding, coaching, and performance management.

Skills

Leadership & coaching

Operations management

Customer service

Education

High School diploma

College degree preferred

CDL Class B preferred

Tools

Forklift certification

DOT regulations compliance

Job description

PODS Enterprises, LLC in Wilmington, MA seeks a Market Operations Manager I (Warehouse/Transportation) to oversee daily storage center operations, routing and driver assignments while ensuring customer satisfaction and OSHA/DOT compliance.

This role leads associates, manages assets (trucks, forklifts, containers), coordinates repairs and safety checks, and partners with Sales and HR to maintain operations and safety standards; some local travel is required.