Market Operations Manager I (Warehouse/Transportation)

PODS; Peoria (IL); On-site; USD 68,000 - 75,000; Full time

Job summary

PODS is seeking a Storage Center Operations Leader in Peoria, IL to oversee daily operations within a designated territory. You will direct stores and associates, manage routing and driver assignments, and maintain OSHA, DOT, and preventive maintenance programs for equipment.

The role emphasizes talent recruitment and development, performance management, and ensuring safety and brand standards while achieving customer satisfaction targets.

Qualifications

• High School diploma required; college degree preferred or a minimum of 1 year of prior management experience.
• Ability to apply and successfully attain CDL Class B License or higher is preferred.
• Must maintain a current/valid driver license from the state in which position is assigned.
• Must be able to obtain PODS forklift certification.
• Possession of a valid DOT medical card is preferred.
• Mechanical ability essential to identify problems with equipment.

Responsibilities

• Recruit, interview, hire, train, identify and retain top talent.
• Provide daily support including coaching and hands-on/ride-along training for associates.
• Support PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
• Effectively administer PODS performance management process.
• Report employee issues to Territory Manager and Regional HRBP; maintain communication with HR for personnel reports and evaluations.
• Provide regular communication to team members on goals, results, opportunities for improvement and key focus areas.
• Ensure daily pre-shift meetings are conducted at each Storage Center.
• Manage customer experience to meet or exceed PODS CSAT and DSAT goals; follow up on issues and provide remedial training.
• Ensure associates meet brand standards (uniforms, containers, equipment) and customer interactions.
• Manage all corporate owned assets within territory; coordinate daily routing and ETA/JPH performance; assign shifts based on needs.
• Coordinate repairs with Territory Manager; ensure paperwork and payment packets are returned from the field.

Skills

Leadership

People management

Coaching

Communication

Safety compliance

Education

High School diploma

College degree preferred or 1 year management experience

Tools

CDL Class B License

Forklift certification

DOT medical card

Job description

Job Summary

Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers’ expectations, managing the daily routing and driver assignments. Requirements also include maintaining all OSHA, DOT and preventative maintenance programs for the storage center and driver equipment.

Job Summary

Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers’ expectations, managing the daily routing and driver assignments. Requirements also include maintaining all OSHA, DOT and preventative maintenance programs for the storage center and driver equipment.

Leading Associates

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Recruit, interview, hire, train, identify and retain top talent.
• Provide daily support to include coaching and hands-on/ride-along training for associates.
• Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
• Effectively administer PODS performance management process.
• Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting.
• Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas.
• Ensure daily pre-shift meetings are conducted at each Storage Center.

Customers

• Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training
• Ensure all associates are meeting expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation).

Operational Excellence

• Responsible for managing all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.).
• Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Serve Center.
• Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS.
• Coordinate repairs as assigned by Territory Manager. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center.
• Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books.
• Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory.
• Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels.
• Perform driver functions when the business dictates.

Regulatory/Compliance

• Ensure compliance of all DOT requirements including Hours of Service regulations and licensing.
• Ensure compliance with all OSHA regulations and state and local facility compliance ordinances.
• Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities.
• Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required.
• Participate in quarterly self-audits and identify areas of improvement
• Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance).

Financial Management

• Manage the day-to-day operation with a focus on improved efficiency.
• Manage all petty cash per the PODS Petty Cash policy.
• Ensure refueling equipment is performed in a compliant, cost effective manner.
• Perform monthly parts inventory reconciliation.

Other Duties

• Flexibility to travel frequently to storage centers throughout territory.
• May be required to perform other duties and responsibilities as assigned.

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Typically reports to Territory Manager.
• Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Storage Center, Equipment Maintenance, and Delivery Driver Staff .

JOB QUALIFICATIONS: Education & Experience Requirements

• High School diploma required; college degree preferred or a minimum of 1 years of prior management experience.
• Ability to apply and successfully attain CDL Class B License or higher is preferred.
• Must maintain a current/valid driver license from the state in which position is assigned.
• Must be able to obtain PODS forklift certification.
• Possession of a valid DOT medical card is preferred.
• Mechanical ability essential to identify problems with equipment.

Physical Requirements

• Ability to sit at a desk for up to 8 hours a day; Ability to type on a keyboard and use a mouse
• Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift up to 40 lbs.
• Occasionally required to stand, walk, kneel, crouch, or crawl.
• Vision requirements include close and peripheral vision and ability to adjust focus.
• Regularly required to reach with hands and arms and talk and hear.
• Ability to hear and verbally communicate using a telephone handset

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required including Saturdays/Sundays.
• Travel requirements: Within Local Territory.
• Storage centers are climate controlled. Deliveries made in all weather conditions. High noise levels
• May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy.

Salary Range- $68,000-$75,000

Compensation

Our salary ranges are based on paying competitively for our company's size and industry and are one part of the total compensation package that also includes incentives, benefits, and other opportunities at PODS. In accordance with New York, Colorado, California, Washington and other applicable laws, PODS is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.

Equal Opportunity, Aff... Employer

PODS Enterprises, LLC is an Equal Opportunity, Aff… We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

• Ask your direct supervisor for an explanation of anything you do not understand.
• Attend Orientation class and any required training sessions.
• Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.
• Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.