Market Operations & Guest Services Lead

The Salem Pantry; Salem (MA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Competitive benefits including: health

401(k) with match

Paid time off

Job summary

The Salem Pantry is seeking an Assistant Market Manager to support daily Market operations, assist guests with SNAP applications and recertifications, and help ensure dignified access to fresh, healthy food. Located at 47 Leavitt Street, this public-facing role emphasizes guest experience and teamwork.

The ideal candidate is friendly, organized, and detail-oriented, with strong communication skills and a commitment to equity and inclusion in a fast-paced retail environment.

Qualifications

• High school diploma or GED or equivalent.
• Bilingual English/Spanish proficiency.
• 1–3 years of grocery or retail experience.
• Prefer experience with grocery or food distribution operations.
• Previous supervision of or work with volunteers.
• Proficiency with inventory software and Microsoft Office/Google.

Responsibilities

• Assist the Market Manager with day-to-day operations and performance.
• Open/close The Market and oversee staff and volunteers in the Manager's absence.
• Supervise the Market Associate and volunteer teams.
• Assist guests with SNAP applications/recertifications and privacy-compliant records.
• Administer guest relations software and maintain cleanliness and records.
• Support pest control, daily temperature logs, and store appearance.

Skills

Bilingual English/Spanish

Organizational skills

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Tools

Inventory management software

Microsoft Office Suite

Google tools

Job description

The Salem Pantry is seeking an Assistant Market Manager to support daily Market operations, assist guests with SNAP applications and recertifications, and help ensure dignified access to fresh, healthy food. Located at 47 Leavitt Street, this public-facing role emphasizes guest experience and teamwork.

The ideal candidate is friendly, organized, and detail-oriented, with strong communication skills and a commitment to equity and inclusion in a fast-paced retail environment.