Market Operations Director

Soar Autism Center; Phoenix (AZ); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Loan repayment

Tuition assistance

Job summary

Soar Autism Center is building a network of interdisciplinary clinics to support children with autism and their families through life-shaping services and early intervention. The Market Operations Director role suits a candidate with multi-site operations management experience who is highly organized, calm under pressure, and mission-driven to empower local leadership.

Responsibilities include financial oversight (P&L, EBITDA), KPI monitoring, cross-functional planning with shared services, and

Qualifications

• Proven experience in multi-site operations management.
• Strong understanding of financial metrics, including P&L management and operational KPIs.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal skills across all levels of the organization.
• Highly organized and detail-oriented, capable of balancing multiple priorities in a fast-paced environment.

Responsibilities

• Manage the financial performance of a designated territory of Soar centers, including P&L and EBITDA.
• Monitor and drive KPIs such as quality, teammate belonging, RBT hours and efficiency.
• Analyze financial data to identify trends, opportunities, and areas for improvement.
• Partner with shared services to plan admissions, hiring, and client/staff schedules.

Skills

Multi-site ops management

P&L management

Operational KPIs

Leadership

Communication

Organized / detail-oriented

Education

Bachelor's degree in Business Administration or Healthcare Management

Job description

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family.

The Market Operations Director is a good fit for a candidate who has previously managed multi-site operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to support local leadership to help young children with autism spectrum disorder.

Specific Responsibilities Would Include The Following

Financial Oversight

• Manage the financial performance of a designated territory of Soar centers, including P&L and 4-Wall EBITDA.
• Monitor and drive KPIs such as quality, teammate belonging, RBT hours and efficiency and other key operational metrics.
• Analyze financial data to identify trends, opportunities, and areas for improvement.
• Partner with shared services departments to create and execute plans related to admissions, hiring, and client/staff schedules that align with company goals.

Operational Leadership

• Directly oversee Center Operations Directors, Market Operations Specialists and Scheduling Manager, providing guidance, coaching, and support to ensure operational excellence across centers.
• Conduct regular site visits and oversee monthly Strategic Operations Analysis Review meetings to ensure centers are running smoothly and in alignment with company standards
• Support team efforts to maintain compliance with internal policies and external regulations.
• Collaborate with clinical leadership to ensure operational decisions align with therapeutic goals.

Team and Culture Development

• Foster a positive team culture that prioritizes staff engagement and client satisfaction.
• Conduct regular check-ins with leadership teams to address challenges, celebrate successes, and stay aligned on priorities.
• Support hiring, onboarding, and training efforts for key operational roles in the region.

Strategic Growth and Problem-Solving

• Work closely with executive and local leadership teams to develop and execute strategies that ensure the territory’s growth and success.
• Proactively identify and solve challenges that arise in operations, financials, or team dynamics.
• Ensure alignment of regional operations with Soar Autism Center's mission, values, and vision.

Qualifications

• Proven experience in multi-site operations management, preferably in a healthcare or therapeutic setting.
• Strong understanding of financial metrics, including P&L management and operational KPIs.
• Exceptional leadership and team management skills, with a track record of building and maintaining strong teams.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
• Highly organized and detail-oriented, with the ability to balance multiple priorities in a fast-paced environment.
• Bachelor's degree in Business Administration, Healthcare Management, or a related field.

What We Offer

• Starting base salary of $110,000.00 - $120,000.00/year with annual bonus potential of up to $48,000 based on market, center, and individual performance.
• Comprehensive health benefits, including medical, dental, and vision plans
• Student loan repayment and tuition reimbursement benefits
• Priority access for in-network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi-site operators
• A collaborative, high-accountability environment where strong performers grow quickly
• The chance to build something meaningful - while building your career

Why Join Soar Autism Center?

At Soar Autism Center, we are deeply passionate about helping children and families thrive. We provide a supportive and collaborative work environment where your leadership can make a meaningful impact on our clients, staff, and the community. As part of a growing company, you'll have exciting opportunities for career growth, the chance to take on special projects, and contribute to Soar's continued innovation and success.