Center Operations Director

Tier1usa; Greenbelt (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Salary range $80k–$100k

Annual bonus up to $32k

Student loan repayment

Tuition reimbursement

Mental health support

Senior leadership exposure

Career growth opportunities

Job summary

Soar Autism Center is seeking a high‑performing Center Leader to own financial and operational performance at a busy clinic. You will manage 8–10+ staff, oversee scheduling, billing, and customer experience, and partner with regional leadership to drive improvements.

A mission‑driven role with growth opportunities and direct exposure to senior leaders awaits. The role emphasizes strong people leadership, operations execution, and exceptional family service in a fast-paced setting.

Qualifications

• Must have 2-3+ years of managing operations
• Must have previous people management experience leading teams of 8–10+ people

Responsibilities

• Act as local owner of performance against forecasted goals (budget, utilization, efficiency)
• Drive execution of operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication)
• Partner with market and regional leadership to identify opportunities and improve center operations
• Lead with calm, clarity, and professionalism in a fast-paced environment
• Own non-clinical experience for caregivers and ensure clear communication
• Deliver onboarding for new families and manage front desk operations
• Coach and develop local staff, support clinical excellence and retention
• Escalate when needed to solve problems and elevate issues

Skills

People management

Operations management

Job description

Description

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life‑shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally‑appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play‑based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

Responsibilities

Running a High‑Performing Center

• Acting as the local owner of performance against forecasted goals, including budget, utilization, and efficiency
• Driving strong execution of Soar’s operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.)
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs
• Lead with calm, clarity, and professionalism in a fast‑paced environment

Creating an Exceptional Family Experience

• Owning all parts of the non‑clinical experience for caregivers
• Building strong, supportive relationships with caregivers and ensuring clear, timely communication
• Driving strong attendance, engagement, and client satisfaction (NPS)
• Delivering a smooth onboarding for new families
• Managing the front desk and providing a warm welcome to clients, prospective clients and teammates
• Preparing families for diagnostics, assessments, and transitions with confidence and clarity

Leading and Developing People

• Serving as the primary people leader for local staff, including clinicians and support team members
• Coaching, developing, and motivating team members
• Partnering closely with the lead clinician to support clinical excellence, team morale, and retention
• Acting as a trusted point of escalation and support for staff, knowing when to solve and when to elevate

Who this role is great for

• You’re early‑to‑mid career but already trusted with real responsibility
• You enjoy running things, solving problems, and working with people
• You’re detail‑oriented and big‑picture oriented
• You want a role where performance matters and growth is earned
• You’re motivated by mission—but also by learning, ownership, and career trajectory

Qualifications/Education

• Require previous people management experience, leading high‑performing teams of 8‑10 or more people.
• Require 2‑3+ years of managing strong operations

What We Offer

• Starting base salary of $80,000.00 - $100,000.00/year with annual bonus potential of up to $32,000 based on center and individual performance.
• Student loan repayment and tuition reimbursement benefits
• Priority access for in‑network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi‑site operators
• A collaborative, high‑accountability environment where strong performers grow quickly
• The chance to build something meaningful—while building your career

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.