Farmers Market Coordinator (Part-Time)

Market Umbrella; New Orleans (LA); In loco; USD 17.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Outdoor work environment

Equal employment opportunities

Descrizione del lavoro

Market Umbrella is seeking a Part-time Market Coordinator to support the Crescent City Farmers Markets in New Orleans. The role covers market setup, customer service, and program administration, working year-round in a lively outdoor environment.

This public-facing position requires strong communication, cash handling, and willingness to work weekends. Experience with SNAP/EBT programs and vendor relations is a plus; compensation is $15 per hour for up to 28 hours weekly.

Competenze

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred in Public Health, Nutrition, Food Systems, Nonprofit Administration, Business, Hospitality, or related field — or equivalent work/lived experience.
• 1-2 years of experience in farmers market operations, community events, food access programs, retail, hospitality, or related customer-facing role.

Mansioni

• Prepare market supplies prior to each market day: tokens, POS equipment, merchandise, market maps, signage, and all materials.
• Staff the welcome tent and provide excellent customer service to shoppers from diverse backgrounds.
• Process market sales and reconcile sales at close; handle phone and in-person inquiries.
• Administer market food access and nutrition incentive programs (e.g., SNAP/EBT, Market Match).
• Direct vendors to spaces, collect token reimbursements, and relay policy updates.
• Monitor safety, enforce market rules, and assist with special events and outreach.

Conoscenze

Customer service

Communication

Cash handling

Organizational skills

Bilingual in English and Spanish

Formazione

High school diploma or GED

Associate's or Bachelor's degree preferred

Strumenti

POS systems

Google Workspace

Descrizione del lavoro

Farmers Market Coordinator Market Umbrella / Crescent City Farmers Markets · New Orleans, LA

Position Details

Position Type: Part-time, at-market; non-exempt hourly

Salary Range: $15 per hour, up to 28 hours per week

Schedule: Flexible; hours fluctuate seasonally with market operations

Reports To: Director of Markets

Location: New Orleans, LA (multiple market sites within Orleans Parish)

Organizational Overview

Market Umbrella is a 30-year-old community nonprofit that operates the Crescent City Farmers Markets (CCFM), provides community education related to nutrition and healthy eating, and offers a robust array of food access programs. Our work supports Southeast Louisiana foodways and culture, serves as a small business incubator and supporter of the local economy, and provides food access programs to help all New Orleanians have greater access to fresh, local foods. The CCFM operates three weekly farmers markets in the New Orleans area, hosting over 100 local small farmers, fishers, and food producers, and welcoming more than 200,000 shoppers annually. Market Umbrella also offers a weekly home delivery produce box and has expanded statewide food access initiatives, including the Greaux the Good SNAP match program. Market Umbrella is an equal opportunity employer committed to building a diverse team that reflects the communities we serve. We strongly encourage applications from individuals with lived experience in food insecurity, BIPOC candidates, and New Orleans community members.

Position Summary

The Market Coordinator is a part-time, public-facing role central to the day-to-day operation of the Crescent City Farmers Markets. This position supports the full market experience - from physical setup to customer service to food access program administration - and is essential to Market Umbrella's mission of cultivating public markets for public good. The Coordinator works rain or shine, year-round, and is the face of the market for vendors, shoppers, and program participants alike.

Essential Duties and Responsibilities

Market Preparation & Logistics

• Prepare market supplies prior to each market day: tokens, POS equipment, merchandise, market maps, signage, and all operational materials
• Confirm vendor attendance and communicate any layout changes in advance
• Perform physical setup and breakdown of tables, tents, signage, and equipment
• Maintain market equipment inventory; flag maintenance needs to the Director of Markets

Customer Service & Welcome Tent Operations

• Staff the welcome tent and provide excellent, personable, and informative customer service to shoppers of all backgrounds
• Welcome first-time and returning visitors; answer questions about vendors, products, and market programs
• Conduct market merchandise sales and accurately reconcile sales at close
• Respond to customer service phone calls and in-person inquiries in a timely, professional manner
• Oversee and coordinate on-site volunteers and interns

Payment Processing & Financial Close-Out

• Process credit cards, debit cards, EBT/SNAP cards, and checks in exchange for market tokens using POS systems
• Complete daily market token counts and financial close-out reports
• Process end-of-day credit card settlements and record all cash sales accurately
• Count and record all rent receivables and other inventory counts
• Complete post-market reporting and required data entry with accuracy and timeliness

Food Access & Community Benefit Programs

• Administer all market food access and nutrition incentive programs, including SNAP/EBT, FMNP, Market Match, Market Mommas, Marketeers, and other current or future incentive programs
• Issue and explain market currencies and benefit programs to participants clearly and compassionately
• Conduct market tours and share program and market information with the public
• Capture program activities and community moments for social media and program reporting purposes
• Attend relevant community, food access, or outreach meetings as directed

Vendor Relations

• Direct vendors to assigned spaces per the market map; communicate layout updates as needed
• Collect and verify token reimbursements and market fee payments
• Communicate market news, policy updates, and upcoming endeavors to vendors
• Address vendor inquiries and concerns professionally; elevate violations or complex issues to the Market Manager or Director of Markets

Rules, Compliance & Safety

• Support enforcement of CCFM Rules and Regulations, ensuring vendors and market activities comply with all applicable policies
• Monitor market environment for safety concerns and accelerate issues appropriately
• Adhere to all cash handling policies, food safety awareness guidelines, and EBT program compliance requirements

Organizational Support

• Fill in for market staff at other CCFM market locations as needed
• Assist Market Manager and/or Director of Market with additional duties as assigned, including special events, community outreach, and program support

Minimum Qualifications

Education

• High school diploma or GED required
• Associate's or Bachelor's degree preferred in Public Health, Nutrition, Food Systems, Nonprofit Administration, Business, Hospitality, or a closely related field — or equivalent work/lived experience

Experience

• 1-2 years of experience in farmers market operations, community events, food access programs, retail, hospitality, or preferrably in a related customer-facing role
• Experience working with EBT/SNAP, FMNP, or similar public benefit programs is a significant plus
• Experience coordinating volunteers or interns is a plus
• Entry-level candidates with demonstrated community engagement and strong interpersonal skills will be considered

Skills & Competencies

• Excellent verbal communication and interpersonal skills; comfortable engaging with people of diverse backgrounds, ages, and circumstances
• Strong customer service orientation; patient, professional, and solution-focused
• Proficient with Google Workspace (Drive, Sheets, Gmail) and able to learn new tools quickly
• Experience with point-of-sale systems and/or electronic payment processing
• Accurate with cash handling, basic arithmetic, and financial record-keeping
• Highly organized with strong attention to detail and follow-through
• Self-motivated and reliable; able to manage tasks independently in a fast-paced outdoor environment
• Demonstrated ability to prioritize and manage multiple tasks simultaneously
• Genuine passion for local food systems, food equity, and community health

Preferred Qualifications

• Bilingual in English and Spanish (strongly preferred given New Orleans community demographics and vendor relations)
• Familiarity with New Orleans food culture, local agriculture, and the CCFM mission
• Social media literacy; ability to photograph and caption market activities for program use
• Knowledge of or experience with USDA nutrition incentive programs (SNAP, FMNP, WIC)
• ServSafe or food handler certification

Physical Requirements

• Ability to lift, carry, and move up to 40 pounds (tables, tents, supply bins, not limited list)
• Ability to stand and walk for 2-6 hours during market operations
• Ability to work outdoors in all weather conditions, year-round, including heat, humidity, and rain
• Access to reliable transportation to market sites across Orleans Parish

Other Requirements

• Must be available for weekend market shifts (specific days vary by assignment)
• Must be available by phone and email during non-market hours for scheduling and communications
• Successful completion of a background check required prior to hire

Perks

Working in a lively and outdoor work environment with a like-minded, passionate team of public health and food systems advocates working to connect local farms and businesses to local residents! Market Umbrella is committed to having a staff that represents the community we serve. We encourage applicants who can help us build a truly inclusive culture to apply.

Market Umbrella provides equal employment opportunities to all employees and applicants for employment without regard to race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability, national origin, or veteran status.