Market Growth & Member Experience Manager

Generations Federal Credit Union; San Antonio (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Generations Federal Credit Union in San Antonio seeks a Market Manager to drive growth and profitability by leading effective team coaching and development, ensuring strong operational oversight, and executing business development strategies. You will deliver an exceptional member experience while managing risk and aligning with our mission and values.

This role requires a Bachelor’s in Business or equivalent experience, plus 2+ years at mid-management in branch operations, with strong

Qualifications

• Bachelor’s degree in Business or related field or equivalent work experience.
• Minimum two years of mid-management branch operations experience.
• Strong leadership and communication skills.
• Proficient with Microsoft Office.
• Member service oriented and able to work under pressure.

Responsibilities

• Lead branch team to meet sales goals through coaching, strategy, and behavior modeling.
• Collaborate with partner lines of business to pursue development opportunities and community involvement.
• Review financial reporting, surveys, and scorecards to identify growth opportunities.
• Maintain sound operational practices and manage risk.
• Develop and coach employees; conduct regular team meetings and feedback.

Skills

Leadership

Coaching

Analytical skills

Communication

Member service

Education

Bachelor’s degree in Business

Tools

Microsoft Office

Job description

Generations Federal Credit Union in San Antonio seeks a Market Manager to drive growth and profitability by leading effective team coaching and development, ensuring strong operational oversight, and executing business development strategies. You will deliver an exceptional member experience while managing risk and aligning with our mission and values.

This role requires a Bachelor’s in Business or equivalent experience, plus 2+ years at mid-management in branch operations, with strong