Market Financial Center Leader: Elevate Client Experience

National Black MBA Association; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a Market Center Manager to oversee designated financial centers, drive client-centric operations, and foster a high-performing team. You will back up the center leader, manage client flow, and drive profitability through coaching and structured routines.

The role emphasizes inclusive leadership, risk-aware decision making, and delivering a world-class client experience across markets. Weekend hours and travel may be required.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve goals.
• Proven customer service skills and the ability to resolve problems with/without escalation to promote satisfaction.
• Strong financial and business acumen including leading managers and interpreting financial reports.
• Proven record of balancing risk and making sound decisions while achieving goals.
• Strong interpersonal skills to engage others and build relationships.
• Strong organizational skills to manage multiple responsibilities and deliver results.
• Strong communication and active listening skills, verbal and written.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engages and routes clients to support retention.
• Drives profitability through formal management routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Manages and improves operational excellence across centers.
• May supervise associates and demonstrate inclusive leadership.
• Leads process, data, risk management and communications with stakeholders.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

Bachelor's Degree (related field)

Tools

Microsoft Office

Job description

Bank of America is seeking a Market Center Manager to oversee designated financial centers, drive client-centric operations, and foster a high-performing team. You will back up the center leader, manage client flow, and drive profitability through coaching and structured routines.

The role emphasizes inclusive leadership, risk-aware decision making, and delivering a world-class client experience across markets. Weekend hours and travel may be required.