Market Financial Center Manager – Client Experience & Ops

Socket.dev; Collierville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a back-up financial center leader to support a market of designated centers. This role emphasizes business ownership, team environment, client-centric culture, and driving operational excellence.

You will manage client traffic, coach staff, and deliver a world-class client experience while aligning with market initiatives and risk controls. Travel to centers within the market and occasional extended hours may be required.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Operations Management

Recruiting

Risk Management

Leadership Development

Prioritization

Problem Solving

Team Leadership

Education

Bachelor’s Degree in related field

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a back-up financial center leader to support a market of designated centers. This role emphasizes business ownership, team environment, client-centric culture, and driving operational excellence.

You will manage client traffic, coach staff, and deliver a world-class client experience while aligning with market initiatives and risk controls. Travel to centers within the market and occasional extended hours may be required.