Market Financial Center Leader

Bank of America; Collierville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America is seeking a Market Manager to support a cluster of financial centers. You will lead a team, manage client flow, and drive profitability while maintaining a strong risk and client-centric culture. The role requires weekend/extended hours and travel within the market.

The position emphasizes coaching, collaboration, and inclusive leadership to deliver superior service and business outcomes across the network.

Qualifications

• Minimum requirements include leadership experience demonstrated through coaching, training or motivating a work team.
• Ability to influence and collaborate with colleagues outside direct reporting lines.
• Proven customer service skills and problem-solving to drive customer satisfaction.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Market Manager to support a cluster of financial centers. You will lead a team, manage client flow, and drive profitability while maintaining a strong risk and client-centric culture. The role requires weekend/extended hours and travel within the market.

The position emphasizes coaching, collaboration, and inclusive leadership to deliver superior service and business outcomes across the network.