Market Engagement & AI Value Leader

MSD; Rahway (NJ); On-site; GBP 90,000 - 120,000; Full time

Job summary

Merck & Co., Inc. in the United Kingdom seeks a Market Engagement & Insights Lead to drive digital, data and AI-enabled commercial outcomes. The role aligns market strategy with enterprise capabilities, owning budgets, roadmaps and benefits accountability across the DHH agenda.

You will sponsor an integrated market DHH roadmap, lead executive communications, and embed analytics and AI into decision processes such as brand planning, customer engagement and omnichannel execution.

Qualifications

• Typically 8+ years’ experience in digital, data/analytics/insights, commercial operations or technology leadership.
• Proven track record of leading cross-functional teams and influencing senior leaders in matrixed environments.
• Deep understanding of digital platforms, data/analytics and AI/ML in a commercial context; able to translate technical concepts into business outcomes.
• Strong governance and strategic planning skills: demand/capacity management, value tracking, risk management and ‘standard-core first’ execution.
• Excellent change leadership and communication skills; ability to simplify complex topics into clear, actionable executive messages.

Responsibilities

• Own the market’s demand-to-value system: lead demand intake, prioritization, delivery oversight, adoption and benefits realization so every initiative has a clear line of sight to value.
• Sponsor and govern the integrated market DHH roadmap and investment narrative (‘one roadmap, one budget, one team’), consolidating digital, data and technology initiatives and removing duplication.
• Chair market-level demand intake and prioritization forums; make and communicate prioritization trade-offs with Market Leadership Team alignment.
• Lead a Value & Adoption cadence: track value at stake vs. value realized, adoption/utilization and decommissioning progress; hold business owners accountable and trigger corrective actions where value/adoption lags.
• Embed analytics and AI into core commercial decision processes (e.g., brand planning, customer engagement, omnichannel execution, launch excellence) and drive a data-driven operating rhythm.
• Provide market-level governance of the technology and data landscape: champion data quality and governance, privacy/cyber/regulatory compliance, and retirement of duplicative local tools.
• Orchestrate the cross-functional ‘Insights & Engagement’ operating model, setting clear ways of working, roles and performance expectations across the network (incl. BTPs, analytics partners, vendors and delivery center resources).
• Act as executive thought partner to market leadership; provide concise executive communications on plans, risks, progress and realized value; sponsor change leadership at scale.
• Build capability and lead talent: attract, coach and develop high-impact talent; foster an inclusive, high-performance culture with psychological safety and ownership.

Skills

Cross-functional leadership

Executive communication

Change leadership

Strategic planning

Data/Analytics translation

Job description

Merck & Co., Inc. in the United Kingdom seeks a Market Engagement & Insights Lead to drive digital, data and AI-enabled commercial outcomes. The role aligns market strategy with enterprise capabilities, owning budgets, roadmaps and benefits accountability across the DHH agenda.

You will sponsor an integrated market DHH roadmap, lead executive communications, and embed analytics and AI into decision processes such as brand planning, customer engagement and omnichannel execution.