Market Director - Scale 12-20 Express Carwash Sites

Whistle Express Car Wash; Birmingham (AL); Vor Ort; USD 75.000 - 180.000; Vollzeit

Zusammenfassung

Whistle Express Car Wash seeks a Market Director to own operations across 12–20 sites, including P&L, people, culture and performance. This is a high-leverage leadership role shaping a growing market rather than inheriting a ready-made operation.

You will lead site managers, drive safety and service standards, and align maintenance, training, and field marketing to accelerate top-line growth while maintaining the company’s distinctive guest experience.

Qualifikationen

• 5+ years of multi-unit leadership experience in carwash, retail, service, or similar field-operations environments.
• Demonstrated success owning P&L and driving financial performance.
• Strong leadership, communication, and coaching skills at scale.
• Ability to travel daily across multiple locations.
• Experience working with mechanical, industrial, or equipment-based operations preferred.

Aufgaben

• Lead overall operations for 12-20 express carwash sites, ensuring consistent execution across the market.
• Set expectations, monitor results, and drive performance improvements through strong leadership and accountability.
• Ensure all locations follow company operating procedures, safety guidelines, and customer service standards.
• Directly manage a set of sites within their market and lead operations for the entire market.
• Own full P&L for the market, including revenue, labor, operating expenses, and profitability.
• Review financial results regularly and lead action plans to drive sales, manage costs, and improve margins.
• Support membership growth and local marketing initiatives that drive top-line performance.
• Lead and develop a team of Site Managers, Market Managers and Maintenance Leaders, Market Trainers across the market.
• Recruit, train, and coach leaders, ensuring strong bench strength for future growth.
• Create a positive, safe, and productive culture focused on teamwork, accountability, and great service.
• Oversee maintenance performance and ensure all wash equipment is operating safely and efficiently.
• Partner with maintenance teams to plan repairs, schedule preventative maintenance, and reduce downtime.
• Ensure all sites uphold company standards for equipment care, chemical usage, and facility conditions.
• Ensure all locations deliver fast, friendly, and consistent customer service.
• Support sites in resolving customer concerns professionally and in a timely manner.
• Monitor quality levels to ensure every wash meets or exceeds company standards.
• Conduct regular market tours to review operations, cleanliness, safety, and team performance.
• Ensure compliance with safety rules, environmental standards, equipment handling, and chemical management.
• Identify issues quickly and support sites in resolving problems before they impact customers or operations.
• Review key performance indicators (KPIs) regularly and drive accountability for results at each site.
• Provide clear, direct feedback to managers and teams to support continuous improvement.
• Prepare and present market performance updates to regional or corporate leadership.
• Owns: Market-level operational decisions, P&L management, staffing strategy, maintenance performance and leadership decisions.
• Influences: Capital planning, pricing adjustments, and strategic operational initiatives.
• Escalates: Major capital needs, long-term closures, or issues with significant operational risk.

Kenntnisse

Multi-unit leadership

P&L ownership

Leadership development

Travel readiness

Operations management

Jobbeschreibung

Whistle Express Car Wash seeks a Market Director to own operations across 12–20 sites, including P&L, people, culture and performance. This is a high-leverage leadership role shaping a growing market rather than inheriting a ready-made operation.

You will lead site managers, drive safety and service standards, and align maintenance, training, and field marketing to accelerate top-line growth while maintaining the company’s distinctive guest experience.