Market Manager

Whistle Express Car Wash; Texas; Presencial; USD 66.000 - 118.000; Jornada completa

Descripción de la vacante

The Market Manager at Whistle Express Car Wash oversees operations for 4–8 express carwash sites within a designated area, ensuring consistent execution and strong Site Manager development. Working under the Market Director, you’ll focus on operations, staffing, service quality, and safety to keep all locations running smoothly.

You will travel daily between sites to monitor performance, coach leaders, uphold standards, and implement improvements that drive guest satisfaction and area

Formación

• 3+ years of leadership experience in express carwash, retail, service, or field operations.
• Experience managing or supporting multiple locations preferred.
• Strong communication, coaching, and problem-solving skills.
• Ability to travel daily between assigned locations.
• Comfort working around mechanical equipment and in outdoor environments.

Responsabilidades

• Oversee day‑to‑day operations for 4–8 express carwash sites.
• Coach and support Site Managers to build strong, engaged teams.
• Ensure every location delivers fast, friendly, and consistent service.
• Ensure consistent adherence to safety rules, equipment handling guidelines, and chemical management.
• Monitor daily equipment performance and coordinate maintenance with repair teams.
• Review location‑level KPIs with Site Managers and build improvement plans.
• Own daily operational decisions across assigned locations; schedule support and coaching.

Conocimientos

Leadership

Team coaching

Operations management

Travel readiness

Outdoor work

Descripción del empleo

The Market Manager supports the operations of express carwash locations within an assigned area. This role ensures consistent execution, helps develop strong Site Managers, and supports daily performance across each location. Working under the Market Director, the Market Manager focuses on operations, staffing, service quality, and basic equipment reliability to keep all sites running smoothly and safely.

The Market Manager supports the operations of express carwash locations within an assigned area. This role ensures consistent execution, helps develop strong Site Managers, and supports daily performance across each location. Working under the Market Director, the Market Manager focuses on operations, staffing, service quality, and basic equipment reliability to keep all sites running smoothly and safely.

Key Responsibilities

Multi‑Site Operations Support

• Oversee day‑to‑day operations for 4–8 express carwash sites.
• Conduct regular site visits to check wash quality, cleanliness, staffing, and compliance.
• Help Site Managers execute company standards and follow standard operating procedures.
• Assist with scheduling, labor planning, and task delegation during busy periods or staffing gaps.

People Leadership

• Coach and support Site Managers to build strong, engaged teams.
• Assist in hiring, onboarding, and training front‑line team members and future leaders.
• Support performance management by giving clear, direct feedback.
• Help maintain a positive, safe, and productive work environment across all locations.

Customer Experience

• Ensure every location delivers fast, friendly, and consistent service.
• Support Site Managers in resolving customer concerns when needed.
• Help drive membership engagement and service quality across the area.

Operational Standards & Safety

• Ensure consistent adherence to safety rules, equipment handling guidelines, and chemical management.
• Verify that all sites maintain required cleanliness, equipment checks, and daily/weekly routines.
• Identify operational gaps and help Site Managers close them quickly.

Equipment & Maintenance Support

• Monitor daily equipment performance and partner with maintenance teams to schedule repairs.
• Help coordinate preventative maintenance and follow‑up on work orders.
• Ensure Site Managers complete required equipment checks and communicate issues promptly.

Performance Support & Reporting

• Review location‑level KPIs with Site Managers and help build action plans for improvement.
• Share performance updates with the Market Director, including risks and opportunities.
• Support initiatives that improve efficiency, quality, and team performance across the area.

Decision Making

• Owns: Daily operational decisions across assigned locations; scheduling support; coaching and development actions.
• Influences: Staffing levels, training priorities, and operational improvements.
• Escalates: Major equipment issues, staffing shortages, safety concerns, or financial risks.

Qualifications

• 3+ years of leadership experience in express carwash, retail, service, or field operations.
• Experience managing or supporting multiple locations preferred.
• Strong communication, coaching, and problem‑solving skills.
• Ability to travel daily between assigned locations.
• Comfort working around mechanical equipment and in outdoor environments.

Physical Requirements

• Ability to stand and walk sites for extended periods.
• Ability to lift 25–50 pounds as needed during site visits.
• Ability to work outdoors year‑round.

Work Schedule

• Full‑time role with travel across assigned locations.
• Requires flexibility, including some weekends or evenings based on business needs.

Base Pay Range

$66,300.00 - $118,400.00