Market Director, Multi-Facility Support Services

HCA Healthcare, Inc.; Low Moor (VA); On-site; USD 121,000 - 205,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) with a 100% match on 3–9% ofpay

Tuition assistance

Fertility and family benefits

Job summary

HCA Healthcare seeks a Market Director of Support Services for the Southwest Virginia market, including LewisGale Hospital Montgomery and related facilities. You will lead EVS, FANS, and Facility Management across sites, setting priorities and driving performance, compliance, and patient care quality.

The role requires 5+ years of healthcare leadership, a Bachelor's (Master’s preferred), and up to 75% travel. Excellent coordination with executives and enterprise partners is essential.

Qualifications

• Bachelor’s Degree, Required
• Master’s degree in business administration, healthcare administration, operations, or a related field, Preferred
• Five or more years of progressive leadership experience in healthcare Support Services, Environmental Services, Food and Nutrition Services, Facility Management, hospitality, or hospital operations, Required
• Must be willing to travel up to 75%

Responsibilities

• Provides operational leadership for Support Services across the assigned market and oversees performance across multiple facilities, establishing clear priorities, accountability, operating cadence, and execution expectations for EVS, FANS, and Facility Management.
• Translates enterprise, regional, and division Support Services strategies, programs, policies, and standards into market and facility operating plans; ensures consistent adoption and sustained execution across assigned sites.
• Partners with facility executives and Support Services leaders to drive performance across care experience, quality and regulatory readiness, service excellence, employee engagement, labor productivity, facility reliability, and financial outcomes.
• Establishes market performance-management routines to review key metrics, identify performance gaps, prioritize actions, validate results, and elevate material risks, barriers, or missed commitments to the Division Vice President of Support Services.
• Provides direct coaching, development, and performance support to facility Support Services leaders; reinforces role clarity, operating expectations, leadership accountability, and succession planning across the market.
• Identifies underperforming facilities or service lines using operational, financial, quality, workforce, compliance, and service indicators; leads focused assessments and coordinates the appropriate resources and corrective actions to improve and sustain performance.
• Drives standardization and reduction of variation across facilities, including staffing practices, labor management, supply and food-cost controls, maintenance practices, workflows, technology utilization, and service-delivery processes.
• Partners with facility Finance and Division leadership to support budget performance, labor productivity, expense management, benchmarking, savings initiatives, and disciplined resource utilization across the market.
• Supports environment-of-care, life-safety, food safety, infection prevention, accreditation readiness, emergency response, and facility infrastructure priorities in collaboration with Regulatory, Safety, Engineering, and Facility Management partners.
• Coordinates implementation of Support Services initiatives, operating-model changes, technology deployments, and performance-improvement plans across market facilities, ensuring clear ownership, timelines, communication, adoption, and sustainment.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Skills

Leadership

Healthcare operations

Strategic planning

Budgeting

Education

Bachelor’s Degree

Master’s degree in business administration, healthcare administration, operations, or related field

Five or more years of progressive leadership experience in healthcare Support Services

Willingness to travel up to 75%

Job description

HCA Healthcare seeks a Market Director of Support Services for the Southwest Virginia market, including LewisGale Hospital Montgomery and related facilities. You will lead EVS, FANS, and Facility Management across sites, setting priorities and driving performance, compliance, and patient care quality.

The role requires 5+ years of healthcare leadership, a Bachelor's (Master’s preferred), and up to 75% travel. Excellent coordination with executives and enterprise partners is essential.