Market Director of Support Services

HCA Healthcare, Inc.; Low Moor (VA); On-site; USD 121,000 - 205,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) with a 100% match on 3–9% ofpay

Tuition assistance

Fertility and family benefits

Job summary

HCA Healthcare seeks a Market Director of Support Services for the Southwest Virginia market, including LewisGale Hospital Montgomery and related facilities. You will lead EVS, FANS, and Facility Management across sites, setting priorities and driving performance, compliance, and patient care quality.

The role requires 5+ years of healthcare leadership, a Bachelor's (Master’s preferred), and up to 75% travel. Excellent coordination with executives and enterprise partners is essential.

Qualifications

• Bachelor’s Degree, Required
• Master’s degree in business administration, healthcare administration, operations, or a related field, Preferred
• Five or more years of progressive leadership experience in healthcare Support Services, Environmental Services, Food and Nutrition Services, Facility Management, hospitality, or hospital operations, Required
• Must be willing to travel up to 75%

Responsibilities

• Provides operational leadership for Support Services across the assigned market and oversees performance across multiple facilities, establishing clear priorities, accountability, operating cadence, and execution expectations for EVS, FANS, and Facility Management.
• Translates enterprise, regional, and division Support Services strategies, programs, policies, and standards into market and facility operating plans; ensures consistent adoption and sustained execution across assigned sites.
• Partners with facility executives and Support Services leaders to drive performance across care experience, quality and regulatory readiness, service excellence, employee engagement, labor productivity, facility reliability, and financial outcomes.
• Establishes market performance-management routines to review key metrics, identify performance gaps, prioritize actions, validate results, and elevate material risks, barriers, or missed commitments to the Division Vice President of Support Services.
• Provides direct coaching, development, and performance support to facility Support Services leaders; reinforces role clarity, operating expectations, leadership accountability, and succession planning across the market.
• Identifies underperforming facilities or service lines using operational, financial, quality, workforce, compliance, and service indicators; leads focused assessments and coordinates the appropriate resources and corrective actions to improve and sustain performance.
• Drives standardization and reduction of variation across facilities, including staffing practices, labor management, supply and food-cost controls, maintenance practices, workflows, technology utilization, and service-delivery processes.
• Partners with facility Finance and Division leadership to support budget performance, labor productivity, expense management, benchmarking, savings initiatives, and disciplined resource utilization across the market.
• Supports environment-of-care, life-safety, food safety, infection prevention, accreditation readiness, emergency response, and facility infrastructure priorities in collaboration with Regulatory, Safety, Engineering, and Facility Management partners.
• Coordinates implementation of Support Services initiatives, operating-model changes, technology deployments, and performance-improvement plans across market facilities, ensuring clear ownership, timelines, communication, adoption, and sustainment.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Skills

Leadership

Healthcare operations

Strategic planning

Budgeting

Education

Bachelor’s Degree

Master’s degree in business administration, healthcare administration, operations, or related field

Five or more years of progressive leadership experience in healthcare Support Services

Willingness to travel up to 75%

Job description

This position is incentive eligible.

Salary Estimate: $120577.60 - $204984.00 / year

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you want to join an organization that invests in you as a Market Director of Support Services? At LewisGale Hospital Montgomery, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

This is our Southwest Virginia Market supporting our LewisGale facilities. Must reside in or be willing to relocate to this area

Job Summary and Qualifications

The Market Director, Support Services provides multi-facility operational leadership for Support Services across an assigned market, including Environmental Services (EVS), Food and Nutrition Services (FANS), and Facility Management. This leader translates enterprise, regional, and division Support Services strategies, standards, and operating models into consistent facility-level execution and is accountable for performance across the hospitals and facilities within the market. The Market Director partners closely with facility leadership and directly supports and develops facility Support Services leaders, establishes market operating routines and performance expectations, identifies and removes barriers to execution, and drives measurable improvement in care experience, quality and regulatory readiness, workforce performance, operational reliability, and financial outcomes. The role serves as the primary Support Services operational partner for the market, connecting Division Vice President leadership and enterprise functional resources to facility teams to ensure standardized, sustainable, and high-performing operations.

Major Responsibilities

• Provides operational leadership for Support Services across the assigned market and oversees performance across multiple facilities, establishing clear priorities, accountability, operating cadence, and execution expectations for EVS, FANS, and Facility Management.

• Translates enterprise, regional, and division Support Services strategies, programs, policies, and standards into market and facility operating plans; ensures consistent adoption and sustained execution across assigned sites.

• Partners with facility executives and Support Services leaders to drive performance across care experience, quality and regulatory readiness, service excellence, employee engagement, labor productivity, facility reliability, and financial outcomes.

• Establishes market performance-management routines to review key metrics, identify performance gaps, prioritize actions, validate results, and elevate material risks, barriers, or missed commitments to the Division Vice President of Support Services.

• Provides direct coaching, development, and performance support to facility Support Services leaders; reinforces role clarity, operating expectations, leadership accountability, and succession planning across the market.

• Identifies underperforming facilities or service lines using operational, financial, quality, workforce, compliance, and service indicators; leads focused assessments and coordinates the appropriate resources and corrective actions to improve and sustain performance.

• Drives standardization and reduction of variation across facilities, including staffing practices, labor management, supply and food-cost controls, maintenance practices, workflows, technology utilization, and service-delivery processes.

• Partners with facility Finance and Division leadership to support budget performance, labor productivity, expense management, benchmarking, savings initiatives, and disciplined resource utilization across the market.

• Supports environment-of-care, life-safety, food safety, infection prevention, accreditation readiness, emergency response, and facility infrastructure priorities in collaboration with Regulatory, Safety, Engineering, and Facility Management partners.

• Coordinates implementation of Support Services initiatives, operating-model changes, technology deployments, and performance-improvement plans across market facilities, ensuring clear ownership, timelines, communication, adoption, and sustainment.

• Performs other duties as assigned.

• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education and Experience

• Bachelor’s Degree, Required

• Master’s degree in business administration, healthcare administration, operations, or a related field. , Preferred

• Five or more years of progressive leadership experience in healthcare Support Services, Environmental Services, Food and Nutrition Services, Facility Management, hospitality, or hospital operations. Required

• Must be willing to travel up to 75%

Benefits

LewisGale Hospital Montgomery, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Market Director of Support Services opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.