Market Delivery Operations Leader

Lowe's; Bristow (VA); On-site; USD 62,000 - 103,000; Full time

Job summary

Lowe's is seeking a Market Delivery Supervisor to lead a market-based delivery team and drive efficient, customer-focused home delivery operations. You will coach and develop associates, manage schedules, and monitor performance metrics to optimize service quality.

You will coordinate with third-party providers, resolve escalations, and ensure alignment with Lowe's supply chain standards. A background in supply chain leadership and a commitment to safety and customer satisfaction are essential.

Qualifications

• At least 5 years of supply chain leadership experience.
• High school diploma or GED required.
• Preferred: Bachelor's Degree in Operations, Supply Chain, or related field.
• 2+ years of supply chain leadership preferred.

Responsibilities

• Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
• Interview, hire, and train associates on Home Delivery processes and systems.
• Motivate and manage associates daily, creating and promoting daily schedules.
• Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
• Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences.
• Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
• Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
• Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
• Demonstrate effective problem-solving, change leadership, and team orientation skills.
• Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences.
• Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences.
• Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.

Skills

Leadership

Team management

Education

High School Diploma or GED

Bachelor's Degree in Operations, Supply Chain, or related field

Job description

Lowe's is seeking a Market Delivery Supervisor to lead a market-based delivery team and drive efficient, customer-focused home delivery operations. You will coach and develop associates, manage schedules, and monitor performance metrics to optimize service quality.

You will coordinate with third-party providers, resolve escalations, and ensure alignment with Lowe's supply chain standards. A background in supply chain leadership and a commitment to safety and customer satisfaction are essential.