Market Data & Access Engineer - Production Support

Natixis; New York (NY); On-site; USD 110,000 - 180,000; Full time

Job summary

Natixis is seeking a Market Data & Access Support Engineer in New York to join the GMR Business Support IT Monitoring team. Open to Associate or VP level, you will monitor market data platforms, provide L2 production support for RTDS/TREP and Bloomberg B-PIPE, and coordinate upgrades with global infrastructure teams.

The role emphasizes proactive issue identification, robust documentation, and strong customer service skills in a fast-paced financial environment.

Qualifications

• Bachelor's degree in computer science, MIS or a related technical field.
• 2–5 years for Associate; 5–10 years for VP in market data/support roles.
• Experience supporting market data and access platforms in financial institutions.
• Familiarity with ITIL concepts and practices.
• Experience with RTDS/TREP, TIBCO Rendezvous, Bloomberg systems (Terminal, APIs, Server APIs, B-PIPE).
• Familiarity with market access systems such as Tradeweb, ION, or Fidessa.
• Proficiency with Windows and Linux environments; scripting skills in PowerShell or Python.

Responsibilities

• Proactive monitoring of market data and access infrastructure using tools like Geneos and Grafana.
• Provide Level 2 production support for RTDS/TREP, Bloomberg B-PIPE and related messaging systems.
• Log, track, and manage incidents in ServiceNow; maintain runbooks and docs.
• Plan and execute platform upgrades and maintenance to enable new business capabilities.
• Coordinate upgrades with global and local infrastructure teams; maintain Jira backlog and Confluence docs.

Skills

Customer service

Clear communication

Education

Bachelor's degree in CS/MIS/related

Tools

RTDS/TREP (LSEG Refinitiv)

Bloomberg B-PIPE & Server APIs

TIBCO Rendezvous

Rendezvous Router

Windows 10/11

Windows Server

Red Hat Linux

UNIX shell scripting

PowerShell

Python

Jira

Confluence

ITIL

Market access systems (Tradeweb/ION/Fidessa)

Job description

Natixis is seeking a Market Data & Access Support Engineer in New York to join the GMR Business Support IT Monitoring team. Open to Associate or VP level, you will monitor market data platforms, provide L2 production support for RTDS/TREP and Bloomberg B-PIPE, and coordinate upgrades with global infrastructure teams.

The role emphasizes proactive issue identification, robust documentation, and strong customer service skills in a fast-paced financial environment.