Maritime IT Field Service Technician - Spain / Gibraltar

Global Satcoms; United States; À distance; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive field rates

Exposure to global clients

Ongoing training and certification

International team

Résumé du poste

Global Satcoms is a maritime IT services leader delivering on-site support, installation, and maintenance of satellite communications aboard vessels and offshore platforms. You will manage LAN/WAN setups, network security, and system integration while working with NOC teams to ensure optimal performance.

The role requires hands-on field work, readiness to travel globally on short notice, and strong communication with ship operators.

Qualifications

• Minimum 2 years in field engineering or maritime IT support roles.
• Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems.
• Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.
• Familiarity with maritime regulations (IMO, ISPS) and onboard IT environment.
• Ability to read technical diagrams and interpret system schematics.
• Strong communication, documentation, and customer service skills.

Responsabilités

• Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals.
• Perform IT systems integration including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity checks.
• Provide hands-on technical support for onboard IT systems, including routers, switches, servers, Wi‑Fi access points, and IoT maritime equipment.
• Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity issues.
• Complete site surveys, service reports, handover documents, and technical documentation to Global Satcoms standards.
• Ensure all safety protocols and client-specific requirements are followed during onboard interventions.
• Maintain communication with vessel agents, ship operators, and logistics teams to coordinate travel, tools, and spare parts.

Connaissances

Field engineering

Maritime IT support

TCP/IP networking

Customer service

Travel readiness

Outils

VSAT systems

Starlink

Networking hardware

Description du poste

As a Maritime IT Field Service Technician at Global Satcoms, you will be responsible for delivering high-quality technical support and on-site services to maritime clients across various regions. This includes the installation, commissioning, maintenance, and troubleshooting of satellite communication systems, IT infrastructure, and networking equipment aboard commercial vessels, offshore platforms, and maritime assets.

Tasks

• Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals (e.g., FleetBroadband, Iridium Certus).
• Perform IT systems integration including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks.
• Provide hands‑on technical support for onboard IT systems, including routers, switches, servers, Wi‑Fi access points, and IoT maritime equipment.
• Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues.
• Complete site surveys, service reports, handover documents, and technical documentation in accordance with Global Satcoms’ standards.
• Ensure all safety protocols and client-specific requirements are followed during onboard interventions.
• Maintain communication with vessel agents, ship operators, and logistics teams to coordinate travel, tools, and spare parts for interventions.
• Provide customer training and onboard support during handover when necessary.

Requirements

• Proven experience in field engineering or maritime IT support roles (minimum 2 years preferred).
• Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems.
• Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.
• Familiarity with maritime regulations (IMO, ISPS) and onboard IT environment.
• Ability to read technical diagrams and interpret system schematics.
• Strong communication, documentation, and customer service skills.
• Fluent in English; other languages (e.g., Spanish, French, Arabic) are a plus.
• Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally on short notice.

Benefits

• Competitive field rates and project-based compensation
• Exposure to global clients in maritime, offshore, and oil & gas sectors
• Ongoing training and certification opportunities
• Opportunity to work within a dynamic and fast-growing international team

Join Global Satcoms and be part of a team delivering top-tier maritime connectivity solutions worldwide. If you're an experienced Maritime IT Field Technician looking for a flexible, remote opportunity, we'd love to hear from you!