Marine Warranty & Claims Specialist

Walstrom Marine, Inc.; Harbor Springs (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Year-round employment

401K with company match (5%)

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

Company-paid short-term disability

Company-branded gear

Job summary

Walstrom Marine, Inc. in Harbor Springs is seeking a warranty processing and accounting professional to support our growing service and sales teams. You will handle warranty claims, code them accurately, and coordinate documentation for manufacturers.

The role emphasizes cross-department collaboration, attention to detail, and timely processing in a busy, in-person environment at our Harbor Springs location.

Qualifications

• Proficient in Microsoft Office Suite and dealership management systems (e.g., IDS).
• Effective communication and customer service abilities to support cross-departmental collaboration.
• Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities in a fast-paced environment.
• Valid driver’s license required.

Responsibilities

• Provide warranty support to new boat sales customers and collaborate with the service and sales departments to ensure claims are handled accurately and efficiently.
• Prepare, reconcile, and submit warranty claims to manufacturers for payment; ensure all documentation is complete and compliant.
• Accurately code warranty claims using labor operations codes; review and dispute denied or rejected claims as needed.
• Process repair orders related to factory recalls on dealership-owned vessels.
• Maintain records of warranty payments, credit memos, and ongoing claim activity.
• Serve as the primary internal point of contact for the status of new boat deliveries.
• Coordinate the process for newly sold boats from order confirmation through customer delivery.
• Coordinate the commissioning process for new boats prior to customer delivery.
• Assist in warranty documentation and manufacturer-required paperwork.
• Assist the sales team in presenting accurate quotes to customers and using IDS effectively.

Skills

Communication

Prioritization

Customer service

Multitasking

Tools

IDS

Microsoft Office

Job description

Walstrom Marine, Inc. in Harbor Springs is seeking a warranty processing and accounting professional to support our growing service and sales teams. You will handle warranty claims, code them accurately, and coordinate documentation for manufacturers.

The role emphasizes cross-department collaboration, attention to detail, and timely processing in a busy, in-person environment at our Harbor Springs location.