Marine Technician

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Hanover Insurance Group, Inc. in Worcester, MA is seeking a Technician to support Inland Marine Operations. The role is full-time and hybrid, requiring presence in designated offices and strong focus on processing of new business, renewals, and related transactions.

The ideal candidate will have 1+ year in insurance or customer service, solid attention to detail, and good analytical and computer skills to coordinate with underwriting and offshore teams.

Qualifications

• 1+ years of related insurance, financial, or customer service experience.
• Basic understanding of insurance concepts, practices, and procedures.
• Strong attention to detail needed.
• Functional knowledge of product offerings.
• Analytical skills required.
• Strong organizational and time management abilities.
• Strong computer skills including email and Windows.

Responsibilities

• Processes new business, renewals and bypass renewals within quality standards.
• Provide clear and accurate issuance instructions to offshore team.
• Request additional information from underwriting and follow up to resolve items.
• Process endorsements, reporting adjustments, cancellations, and reinstatements per guidelines.
• Follow escalation procedures for system issues and rushes; keep stakeholders informed.
• Collaborate with Operations Manager to improve efficiency and service.

Skills

Attention to detail

Analytical skills

Organizational skills

Computer skills

Communication skills

Job description

Our Marine Operations Team is seeking a Technician to join their growing team in our Worcester, MA, Windsor, CT, Howell, MI, Atlanta, GA, or Itasca, IL office. This is a full time, non-exempt opportunity. This is a hybrid position (2x a week in office).

POSITION OVERVIEW:

This position reports into Marine Tech Operations and is responsible for supporting Inland Marine Operations and Field Underwriting by providing technical support functions including processing of New Business and Renewal policies as well as subsequent transactions. The role allows Underwriter Associates to focus on underwriting of routine and renewal business, operational workflows and to provide superior customer service experience to agents.

IN THIS ROLE, YOU WILL:

• Processes new business, renewals and bypass renewals within quality standards ensuring that proper issuance documentation is complete and accurate within the established guidelines.
• Provide clear and accurate instructions for issuance to offshore team.
• Request additional information from underwriting as needed and use appropriate communication channels to refer or follow up with UA/UT to ensure outstanding items are handled timely.
• Processing of subsequent transactions (endorsements, reporting adjustments, cancellations, reinstatements) ensuring that the request meets the subsequent transaction bypass guidelines.
• Follow escalation procedures for system, rushes and problem resolution, keeping impacted parties informed.
• Work with Operations Manager to facilitate continuous operational improvements, take on assignments to increase efficiency and improve service

WHAT YOU NEED TO APPLY:

• 1+ years of related insurance, financial, or customer service experience.
• Basic understanding of insurance concepts, practices, and procedures.
• Strong attention to detail needed.
• Functional knowledge of product offerings.
• Analytical skills.
• Strong organizational and time management skills.
• Strong computer skills, including email, Windows, desktop navigation, etc.