Marine Insurance Tech: Policy & Ops Support

The Hanover Insurance Group; Hartford (CT); Hybrid; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, life, anddis

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Zusammenfassung

The Hanover Insurance Group seeks a Technician to support Inland Marine Operations and Field Underwriting from hybrid offices in multiple locations. You will process new business and renewals, handle endorsements and adjustments, and coordinate with offshore teams for accurate issuance and timely item resolution.

Ideal candidates have 1+ year experience in insurance/customer service, strong attention to detail, and solid communication skills to ensure smooth operations and excellent service to

Qualifikationen

• 1+ years of related insurance, financial, or customer service experience.
• Basic understanding of insurance concepts, practices, and procedures.
• Strong attention to detail.
• Functional knowledge of product offerings.
• Analytical skills.
• Strong organizational and time management skills.
• Strong computer skills, including email, Windows, desktop navigation, etc.

Aufgaben

• Processes new business, renewals and bypass renewals within quality standards.
• Provide clear and accurate issuance instructions to offshore team.
• Request information from underwriting as needed and follow up to ensure items are handled timely.
• Process subsequent transactions (endorsements, reporting adjustments, cancellations, reinstatements).
• Follow escalation procedures for system, rushes and problem resolution.
• Collaborate with Operations Manager to drive continuous improvements and efficiency.

Kenntnisse

Insurance concepts

Attention to detail

Analytical skills

Organizational skills

Time management

Computer skills

Jobbeschreibung

The Hanover Insurance Group seeks a Technician to support Inland Marine Operations and Field Underwriting from hybrid offices in multiple locations. You will process new business and renewals, handle endorsements and adjustments, and coordinate with offshore teams for accurate issuance and timely item resolution.

Ideal candidates have 1+ year experience in insurance/customer service, strong attention to detail, and solid communication skills to ensure smooth operations and excellent service to