Marine Service & Warranty Advisor

Winnebago Industries, Inc.; Bristol, Northern (TN, KY); Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical/Rx

HSA/FSA

Disability (Short & Long-Term)

Company Paid Life Insurance and AD&D

401k with match

Tuition Reimbursement

Zusammenfassung

Barletta Boats is seeking a Customer Service Advisor to serve as the primary contact for dealer and retail customers, guiding service and warranty concerns from initial contact through resolution.

You will use technical knowledge and strong communication to deliver exceptional service, support warranty processes, and collaborate with Engineering, Production, and Suppliers to resolve product concerns.

Qualifikationen

• Technical degree in Marine Technology or equivalent experience.
• Strong mechanical aptitude and troubleshooting.
• Excellent communication and customer service abilities.
• Proficiency with Microsoft Office applications.
• Occasional travel as needed.

Aufgaben

• Serve as the primary contact for dealer and customer service inquiries.
• Manage warranty and service cases from initial contact through resolution.
• Provide technical troubleshooting and service guidance.
• Process warranty claims, parts orders, and RMAs.
• Collaborate with Engineering, Production, and Suppliers to resolve product concerns.
• Support service campaigns, recalls, and continuous improvement initiatives.
• Maintain accurate case documentation and customer communications.

Kenntnisse

Mechanical aptitude

Troubleshooting

Customer service

Communication

Microsoft Office

Organizational skills

Adaptability

Ausbildung

Technical degree in Marine Technology

Jobbeschreibung

Barletta Boats is seeking a Customer Service Advisor to serve as the primary contact for dealer and retail customers, guiding service and warranty concerns from initial contact through resolution.

You will use technical knowledge and strong communication to deliver exceptional service, support warranty processes, and collaborate with Engineering, Production, and Suppliers to resolve product concerns.