Marine Service & Warranty Specialist

Winnebago Industries Inc; Bristol (IN); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical/Rx

HSA/FSA

Short and Long-Term Disability

Company Paid Life Insurance and AD&D

Employee Assistance Program

401k with match

Employee Stock Purchase Program

Tuition Reimbursement

Zusammenfassung

Barletta Boats in Bristol, IN is seeking a Customer Service Advisor to support our nationwide dealer network and warranty service. This full-time role focuses on resolving customer inquiries, guiding service from first contact to resolution, and upholding Barletta's commitment to quality and service.

You will collaborate with Engineering, Production, and Suppliers, utilize MS Office, and thrive in a fast-paced environment. Travel occasional.

Qualifikationen

• Technical degree or equivalent experience preferred.
• Strong communication and problem-solving skills.
• Excellent customer-service mindset.

Aufgaben

• Serve as the primary contact for dealer and retail customers.
• Manage warranty and service cases from initial contact through resolution.
• Provide technical troubleshooting and service guidance.
• Process warranty claims, parts orders, and RMAs.
• Collaborate with Engineering, Production, and Suppliers to resolve product concerns.
• Support service campaigns, recalls, and continuous improvement initiatives.
• Maintain accurate case documentation and customer communications.

Kenntnisse

Mechanical troubleshooting

Customer service

Communication

Problem solving

Technical knowledge

MS Office

Ausbildung

Technical degree in Marine Technology or equivalent

Tools

Microsoft Office

Jobbeschreibung

Barletta Boats in Bristol, IN is seeking a Customer Service Advisor to support our nationwide dealer network and warranty service. This full-time role focuses on resolving customer inquiries, guiding service from first contact to resolution, and upholding Barletta's commitment to quality and service.

You will collaborate with Engineering, Production, and Suppliers, utilize MS Office, and thrive in a fast-paced environment. Travel occasional.