Marina Service Advisor

Green Turtle Bay Resort & Marina; Grand Rivers (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Green Turtle Bay Resort & Marina in Grand Rivers, KY seeks a Marina Service Advisor to be the primary contact for customers seeking boat and marine equipment service. You will coordinate service operations, communicate options, and ensure smooth scheduling with technicians.

The role requires knowledge of marine products, strong communication, and the ability to maintain detailed service records while ensuring high customer satisfaction in a busy marina environment.

Qualifications

• High school diploma or equivalent; maritime certifications are a plus.
• Experience in marina, marine service, or related customer service is desirable.
• Strong knowledge of marine engines, boat maintenance, and repairs.

Responsibilities

• Greet customers and assess service needs for boats and equipment.
• Provide accurate estimates and explain service options to customers.
• Schedule and coordinate service appointments with technicians.
• Maintain detailed records of customer interactions and service orders.
• Communicate service status to customers and manage expectations.

Skills

Customer service

Communication

Multitasking

Marina knowledge

Driver's license

Education

High school diploma

Tools

Service management software

Job description

Job Summary

We are seeking a knowledgeable and customer-focused Marina Service Advisor to join our team in Grand Rivers, KY. The ideal candidate will serve as the primary point of contact for customers seeking maintenance, repair, and service for their boats and marine equipment. This role requires excellent communication skills, a strong understanding of marine products and services, and the ability to coordinate service operations efficiently.

Location

Grand Rivers, KY 42045

Key Responsibilities

• Greet customers and assess their service needs related to boats, engines, and marine accessories.
• Provide accurate estimates and explain service options to customers.
• Schedule and coordinate service appointments with technicians and service staff.
• Maintain detailed records of customer interactions, service orders, and follow-ups.
• Communicate effectively with customers regarding service status, delays, and completion.
• Assist in ordering parts and supplies necessary for service jobs.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Stay informed about new marine products, technologies, and service techniques.
• Collaborate with sales and service teams to promote additional services and products.

Qualifications

• High school diploma or equivalent; additional technical training or certifications in marine technology preferred.
• Previous experience in a marina, marine service, or related customer service role is highly desirable.
• Strong knowledge of marine engines, boat maintenance, and repair processes.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient with computer systems and service management software.
• Valid driver’s license and reliable transportation.

Work Environment

This position is based at our marina facility in Grand Rivers, KY. The role involves both office work and outdoor activities around boats and docks. Candidates should be comfortable working in varying weather conditions and have a hands‑on approach to customer service.