Marine Parts & Accessories Advisor

Norfolk Marine Company; Norfolk (VA); On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

Norfolk Marine Company in Norfolk, VA is seeking a Parts & Accessories Specialist to help customers find correct parts and accessories for boating needs. You will guide buying decisions, discuss features, and help close sales with accurate paperwork.

Ideal candidates have high school diploma, prior parts sales or marine service experience, and strong communication and computer skills to maintain inventory and process orders while delivering exceptional customer service.

Qualifications

• Knowledge of marine parts, accessories, and equipment.
• Excellent written and verbal communication skills.
• Excellent customer service skills with ability to resolve customer inquiries.

Responsibilities

• Assist customers in identifying the correct parts and accessories for their boats, ensuring they are informed about product features, compatibility and pricing.
• Finalize transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer.
• Maintain inventory of parts and accessories to ensure accuracy, control shrinkage, and obsolescence.
• Maintain neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance to help increase sales.
• Process customer orders accurately, track order status, and ensure timely delivery or pickup of products.
• Resolve customer complaints and concerns in a professional and timely manner.
• Analyzes operations and finds ways to increase efficiency, sales and profitability of the parts department.
• Stay informed about products, industry trends, and innovations in marine parts and accessories.

Skills

Marine parts knowledge

Customer service

Communication skills

Basic computer skills

Team player

Education

High school diploma or equivalent

Job description

Norfolk Marine Company in Norfolk, VA is seeking a Parts & Accessories Specialist to help customers find correct parts and accessories for boating needs. You will guide buying decisions, discuss features, and help close sales with accurate paperwork.

Ideal candidates have high school diploma, prior parts sales or marine service experience, and strong communication and computer skills to maintain inventory and process orders while delivering exceptional customer service.