Marine Field Service Manager – Hybrid, Lead Teams

USTBC ABB Installation Products Inc.

Houston (TX)

Hybrid

USD 120,000 - 160,000

Full time

5 days ago

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Job summary

ABB Marine & Ports division in Houston (hybrid work model) seeks an experienced Field Service Manager to lead service engineers and drive performance across its Marine & Ports operations. You will oversee staffing, training, and process improvements to meet safety, quality, and customer-experience targets in the US region.

Ideal candidates bring 5+ years in marine service, strong leadership, and a proven ability to troubleshoot complex systems.

Qualifications

Bachelor's degree in engineering or similar discipline.
Minimum 5 years (8+ preferred) in the Marine Service industry.
Experience in Cruise and offshore service environments.
US work authorization to work for ABB.

Responsibilities

Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting, ensuring controls for the employees working hours within the approved guidelines.
Troubleshooting, ensuring controls for the employees working hours within the approved guidelines.
Overall management responsibility of service engineers' personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager and HR.
Driving the development of processes and practices based on customer feedback (Net Promoter Score) to improve customer experience.
Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.