Field Service Manager (Drives)

USTBC ABB Installation Products Inc.; Houston (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ABB Marine & Ports division in Houston (hybrid work model) seeks an experienced Field Service Manager to lead service engineers and drive performance across its Marine & Ports operations. You will oversee staffing, training, and process improvements to meet safety, quality, and customer-experience targets in the US region.

Ideal candidates bring 5+ years in marine service, strong leadership, and a proven ability to troubleshoot complex systems.

Qualifications

• Bachelor's degree in engineering or similar discipline.
• Minimum 5 years (8+ preferred) in the Marine Service industry.
• Experience in Cruise and offshore service environments.
• US work authorization to work for ABB.

Responsibilities

• Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting, ensuring controls for the employees working hours within the approved guidelines.
• Troubleshooting, ensuring controls for the employees working hours within the approved guidelines.
• Overall management responsibility of service engineers' personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager and HR.
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Skills

Team Leadership

Marine Service Experience

Troubleshooting

Customer Support

Education

Bachelor's degree in engineering or similar discipline

Job description

This position reports to:

Service Operations Manager

The Field Service Manager is responsible for operational performance of the tools and field engineers' activities for the location under his or her designated territory to exceed the project managers and service coordinators delivery expectations ensuring that the company is represented professionally, ethically, with high code of conduct, to achieve the financial, commercial, OHS and environmental targets of the company.

The work model for the role is Hybrid. #LI-hybrid

This role is contributing to the Process Automation, Marine and Ports Division. The role can be based in Miramar, FL or Houston, TX.

Detailed knowledge of marine VFD and drive systems, with proven experience troubleshooting complex technical issues, leading investigations, and supporting customers in improving equipment performance, reliability, and operational efficiency.

• Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting, ensuring controls for the employees working hours within the approved guidelines
• trouble-shooting, ensuring controls for the employees working hours within the approved guidelines.
• Overall management responsibility of service engineers' personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager and the local human resources department
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Our team dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• Bachelor's degree in engineering or similar discipline
• Minimum 5 years (with 8 or more years being preferred) of experience in the Marine Service industry
• Service experience (sales, project management, service coordination, or service engineer) in the Cruise and offshore industry
• Service experience in ABB Marine & Ports services and products preferred
• Prior Team Lead experience is highly desirable, but not required
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

More about us

The Marine & Ports Division serves