Marine Field Service Engineer - Engines & Onsite Support

RiseMe; Town of Texas (WI); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Career development

Incentive bonus

Life Insurance

Tuition Reimbursement

Job summary

Caterpillar Inc. is seeking a Field Service Engineer to join the MaK Americas team. You will deliver on-site mechanical installation, commissioning, and ongoing service for medium-speed engines, working with dealers and customers to ensure uptime and performance.

The role emphasizes problem solving, hands-on machining, NDT testing when needed, and thorough documentation. Up to 80% travel is expected; strong communication and organization are essential.

Qualifications

• Knowledge of values and practices that align customer needs with business decisions.
• Ability to leverage information to create customized customer solutions.
• Knowledge of customer service concepts and techniques.
• Ability to meet or exceed customer needs and provide excellent service.

Responsibilities

• Provide direct support to Caterpillar Motoren (CM) product customers, either through direct contact or the CM parts and service distributor network.
• Offer hands-on field support during the mechanical commissioning of CM products and Balance of Plant (BOP) equipment.
• Execute InSitu machining and perform other engine-related service tasks, demonstrating expert field knowledge.
• Document technical reports for commissioning and other field service activities in a clear and detailed manner.
• Coordinate day-to-day field service activities, collaborating with dealers, field personnel, suppliers, and other departments.
• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic engine issues, providing guidance on corrective actions and expediting repairs.
• Organize and manage engine repairs, overhauls, and major repairs in collaboration with technical teams, subcontractors, and dealers.
• Assess engine damage, including major issues, and determine the best course of action.
• Conduct material tests, such as Non-Destructive Testing (NDT), when necessary.
• Participate in ongoing service-related training to expand knowledge and skills.
• Advise customers on planned maintenance and overhauling, ensuring alignment with MaK’s maintenance guidelines.
• Promote and utilize service exchange programs to support ongoing operation

Skills

Customer Focus

Service Excellence

Effective Communications

Problem Solving

Relationship Management

Job description

Caterpillar Inc. is seeking a Field Service Engineer to join the MaK Americas team. You will deliver on-site mechanical installation, commissioning, and ongoing service for medium-speed engines, working with dealers and customers to ensure uptime and performance.

The role emphasizes problem solving, hands-on machining, NDT testing when needed, and thorough documentation. Up to 80% travel is expected; strong communication and organization are essential.