Field Service Engineer (Marine)

Caterpillar Inc.; Town of Florida (NY); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) plan

Health Savings Account (HSA)

Career development

Job summary

Caterpillar Inc. is seeking a Field Service Engineer for MaK Americas to deliver top-tier technical support for Medium-Speed Engines. You will work with field service reps and dealers to install, commission, troubleshoot and repair ensuring customer satisfaction.

The role involves hands-on mechanical work, documentation, and coordination with multiple teams across the field network. Travel up to 80% is required.

Qualifications

• Strong customer-focused service mindset and ability to tailor solutions.
• Clear and effective communication with customers and teams.
• Problem-solving skills for mechanical, hydraulic and electrical issues.
• Ability to manage relationships with clients, vendors and peers.

Responsibilities

• Provide direct field support to CM/MaK product customers.
• Assist during mechanical commissioning of CM products and BOP equipment.
• Conduct InSitu machining and other engine-related service tasks.
• Document technical reports for commissioning and field activities.
• Coordinate day-to-day field service with dealers, field personnel, and suppliers.
• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic issues.
• Organize engine repairs and overhauls in collaboration with teams.
• Advise customers on planned maintenance per MaK guidelines.

Skills

Customer focus

Service excellence

Effective communications

Problem solving

Relationship management

Education

Engineering background (mechanical/mechatronics)

Tools

Microsoft Office

Job description

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Product Support

About Caterpillar Medium Speed Engines

For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future.

About The Role

Join our dynamic MaK Americas team as a Field Service Engineer and be at the forefront of providing top-tier technical support for cutting-edge Medium-Speed Engines (MSE). In this role, you’ll work closely with field service representatives and dealers to deliver exceptional service, from installation and commissioning to troubleshooting and repair, all while ensuring customer satisfaction. If you’re passionate about mechanical and technical problem-solving and want to make a real impact on engine performance, this opportunity offers an exciting path to contribute and grow!

What You Will Do

• Provide direct support to Caterpillar Motoren (CM) product customers, either through direct contact or the CM parts and service distributor network.
• Offer hands-on field support during the mechanical commissioning of CM products and Balance of Plant (BOP) equipment.
• Execute InSitu machining and perform other engine-related service tasks, demonstrating expert field knowledge.
• Document technical reports for commissioning and other field service activities in a clear and detailed manner.
• Coordinate day-to-day field service activities, collaborating with dealers, field personnel, suppliers, and other departments.
• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic engine issues, providing guidance on corrective actions and expediting repairs.
• Organize and manage engine repairs, overhauls, and major repairs in collaboration with technical teams, subcontractors, and dealers.
• Assess engine damage, including major issues, and determine the best course of action.
• Conduct material tests, such as Non-Destructive Testing (NDT), when necessary.
• Participate in ongoing service-related training to expand knowledge and skills.
• Advise customers on planned maintenance and overhauling, ensuring alignment with MaK’s maintenance guidelines.
• Promote and utilize service exchange programs to support ongoing operation

Additional Information

• Visa sponsorship is not available for this role.
• Relocation assistance is not available for this role.
• Up to 80% travel is required

What You Have – Skills, Knowledge, & Experiences

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Additional Requirements

• Must be authorized to operate a company vehicle
• Must be at least 21 years of age.
• Have a clean driving record, which generally means:
• No more than (2) moving violations within the last 12 months.
• No more than three (3) moving violations in the past three (3) years.

Top Candidates Will Also Have

• A background in industrial mechanics, engine mechanics, or mechatronics.
• Experience or knowledge of Caterpillar Motoren / MaK engines and products, or comparable engines.
• Experience with In Situ machining (e.g., crankshaft grinding, block repairs) or a willingness to learn.
• Experience with nondestructive testing methods (e.g., dye penetrant and MPI) or an eagerness to acquire this skill.
• Strong verbal and written communication skills, both internally and externally.
• A high degree of self-organization and the ability to manage multiple tasks effectively.
• At least 2-4 years of service experience with large diesel, gas, or dual-fuel engines.
• An additional qualification as an electrician for specific tasks, with the option to complete training if not already qualified.
• Proficiency in Microsoft Office applications (Teams, Excel, Word, etc.).

Summary Pay Range

$89,210.00 - $133,810.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.