Marine Product Support Specialist

Mastercraft Boat Company LLC; Nashville (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Mastercraft Boat Company LLC in Nashville, GA is seeking a Product Support Representative to act as the primary liaison between dealers and the factory. You will troubleshoot product issues, review warranty coverage, and authorize repairs in line with company guidelines.

The role emphasizes strong mechanical aptitude, clear communication with dealers, and a customer-focused approach. Training is provided, and experience in marine or service industries is a plus.

Qualifications

• Strong mechanical aptitude and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to learn technical product information and warranty procedures.

Responsibilities

• Respond to technical inquiries from authorized dealers via phone, email, and other channels.
• Provide troubleshooting for mechanical, electrical, structural, and systems-related issues.
• Review and evaluate warranty claims for accuracy and policy compliance.
• Approve, deny, or request additional information on warranty claims.
• Coordinate with Engineering, Production, QA, and Customer Service to resolve complex issues.
• Maintain high levels of customer service and dealer satisfaction.

Skills

Mechanical aptitude

Communication skills

Customer service

Ability to learn technical product情報

Tools

Microsoft Office

Job description

Mastercraft Boat Company LLC in Nashville, GA is seeking a Product Support Representative to act as the primary liaison between dealers and the factory. You will troubleshoot product issues, review warranty coverage, and authorize repairs in line with company guidelines.

The role emphasizes strong mechanical aptitude, clear communication with dealers, and a customer-focused approach. Training is provided, and experience in marine or service industries is a plus.