Marine Elevator Key Account Lead

KONE; Town of Florida (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

KONE is seeking a Key Account Supervisor to manage field service operations, responsible for customer satisfaction and direct technician support. The role includes overseeing complex logistics and ensuring compliance with service contract requirements and quality standards.

The ideal candidate will have a Bachelor's degree in Electronics or related field, along with significant experience in the elevator or people movement industry. The position involves international travel and requires strong leadership and technical skills.

Qualifications

• 3 years of experience in the elevator or people movement industry, or 7 years in lieu of a degree.
• Experience with marine elevators and European elevator codes.
• Ability to manage inventory for elevator parts.

Responsibilities

• Plan and manage field service operations in assigned area.
• Act as first point of contact for technicians and customers.
• Resolve customer complaints and manage escalations.

Skills

Technical procedures analysis

Inventory management

Regulatory compliance

Customer relationship management

Leadership and management skills

Knowledge of elevator components

Education

Bachelor's degree in Electronics or related field

Job description

KONE is seeking a Key Account Supervisor to manage field service operations, responsible for customer satisfaction and direct technician support. The role includes overseeing complex logistics and ensuring compliance with service contract requirements and quality standards.

The ideal candidate will have a Bachelor's degree in Electronics or related field, along with significant experience in the elevator or people movement industry. The position involves international travel and requires strong leadership and technical skills.