Customer Support Associate

Navico Group; Lowell (MI); Hybrid; USD 33,900 - 59,900; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation

401(k) with company match

Health savings account

Wellness program

Product purchase discounts

Job summary

A leading marine electronics company located in the United States is seeking a Customer Support Associate to provide technical assistance to users of their equipment. The role involves troubleshooting, customer support via phone and email, and collaboration with internal teams. Ideal candidates should have experience in marine electronics support, a high school diploma, and exceptional communication skills. This position offers a hybrid work model and benefits, with compensation ranging from $33,900 to $59,900 annually.

Qualifications

• Experience in installation, repair, maintenance, or support of marine electronics hardware.
• Proficient in Microsoft Office Suite and ability to learn internal systems.
• Ability to communicate effectively with diverse individuals.

Responsibilities

• Coordinate service activities and technical support via phone and email.
• Assist with product questions including features, installation, and compatibility.
• Document customer cases and analyze service trends.

Skills

Troubleshooting electronics

Customer management

Problem-solving techniques

Microsoft Office Suite

Communication skills

Education

High-School Diploma or GED

Tools

CRM systems

Internal systems

Job description

Join to apply for the Customer Support Associate role at Navico Group.

Position Overview: Do you enjoy boating with premium electronics? Do you find joy in helping others find success in their fishing and navigational equipment installations? Are you a passionate user of Lowrance or Simrad equipment? If so, apply to join our team! Navico Group is looking for a Technical Support Associate – Simrad where you’ll be at the heart of our customer experience, supporting users of our marine equipment. You’ll provide expert guidance, troubleshoot technical issues, and help customers get the most out of their equipment while contributing to a collaborative and innovative support environment.

In this role, you will:

• Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email.
• Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility.
• Perform remote troubleshooting using schematics and internal tools.
• Document customer cases in CRM systems and analyze service trends to improve quality.
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness.

Essential Functions:

• Technical Foundation: Experience in troubleshooting electronics remotely, using effective problem‑solving techniques to resolve conflicts.
• Customer‑Centric: Proven ability to manage customer expectations, coordinate with internal partners, and deliver clear verbal and written communications.
• Operational Agility: Self‑starting team‑player skilled in Microsoft Office Suite, with strong organizational skills, integrity, and a desire to learn.
• Collaborative Spirit: Strong communicator, team player, and proactive problem‑solver with a bias for action and ownership mentality.

Required Qualifications:

• Prior experience in installation, repair, maintenance, or support of marine electronics hardware.
• Practical computer application literacy, including Microsoft Office Suite and ability to learn internal systems.
• High‑School Diploma or GED.
• A positive attitude and professional poise.
• Strong ability to work with different types of people.

Preferred Qualifications:

• ABYC, NMEA, or MEI certification.
• FCC license.
• Bilingual in Spanish and English.
• Familiarity with Lowrance HDS or Simrad NSS ecosystem.
• One year of experience in marine or RV electronics installation.

Working Conditions:

• Office environment, hybrid schedule.
• Travel up to 10% of the time.

Pay range: $33,900 – $59,900 annually. Base pay varies based on knowledge, skills, experience, and location. The position is eligible for an annual discretionary bonus. Compensation decisions depend on candidate qualifications and business context.

Benefits: The position is eligible to participate in Brunswick's comprehensive benefit offering, including medical, dental, vision, paid vacation, 401(k) with company match, health savings account with company contribution, wellness program, and product purchase discounts.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you require accommodation during the application or interview process, please contact [e-mail] for support.