Marine Claims Manager – Cruise Line (Crew & Guest)

Disney Cruise Line; Celebration (FL); Presencial; USD 112 000 - 150 000; Tempo integral

Resumo da oferta

Disney Cruise Line seeks a Manager, Claims to lead a team of Claims Representatives and to oversee guest and crew claims handling. The role emphasizes brand integrity, exceptional service, and staff development.

The position involves training, coaching, and periodic on-call duties to respond to incidents after hours. You will work with Marine Claims leadership to align department goals, onboard new team members, and maintain strong relationships with shoreside and shipboard partners, legal, and

Qualificações

• 3+ years of experience leading a team of professionals.
• Ability to provide training, support, development and coaching.
• Excellent communication and stakeholder management skills.
• Able to manage multiple priorities under deadlines and maintain attention to detail.

Responsabilidades

• Lead, support, and coach Claims Adjusters.
• Collaborate with Marine Claims leadership to set department goals.
• Onboard and train new Claims Representatives.
• Maintain relationships with operational partners, vendors, and regulators.
• Oversee investigations including various claim types and subrogation.
• Review claims to ensure timely and cost-efficient resolution.
• Partner with Legal in lawsuits/arbitration.
• Chair project teams to meet business objectives.

Conhecimentos

Team leadership

Coaching

Training

Customer service

Stakeholder management

Negotiation

Organizational skills

Conflict management

Communication skills

Formação académica

Bachelor’s Degree in Business or Risk Management

Ferramentas

Business Objects

SeaWare

Seacare

Fidelio

DCLIMS CARS

Descrição da oferta de emprego

Disney Cruise Line seeks a Manager, Claims to lead a team of Claims Representatives and to oversee guest and crew claims handling. The role emphasizes brand integrity, exceptional service, and staff development.

The position involves training, coaching, and periodic on-call duties to respond to incidents after hours. You will work with Marine Claims leadership to align department goals, onboard new team members, and maintain strong relationships with shoreside and shipboard partners, legal, and