Marina Operations Lead - Waterfront Resort

BENCHMARK; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Naples Bay Resort & Marina, part of Pyramid Global Hospitality, is looking for a Marina Supervisor to oversee daily marina operations and The Waves Ship Store. You will lead marina associates, coordinate vessel and slip assignments, and ensure top-level service for resort guests, marina customers, boat owners, and club members.

Join a people-first culture in Southwest Florida, where you’ll help maintain safety, oversee store operations, and collaborate with Front Desk and Engineering to deliver

Responsibilities

• Assist with the daily management of marina operations, including dock activities, slip assignments, vessel arrivals and departures, and boat rental operations, as applicable.
• Monitor marina activity to ensure efficient operations and compliance with established procedures.
• Coordinate vessel movements, docking assistance, and dock assignments while prioritizing the safety of guests, associates, and vessels.
• Inspect docks, walkways, slips, equipment, and marina facilities to ensure cleanliness, organization, and proper working conditions.
• Report maintenance needs, equipment concerns, and potential safety hazards promptly.
• Maintain accurate records of slip assignments, vessel information, rental activity, and operational logs as assigned.
• Assist with the daily operations of The Waves Ship Store, ensuring the store is clean, organized, properly stocked, and welcoming to resort guests, marina customers, and club members.
• Provide friendly and knowledgeable customer service and assist customers with retail purchases, boating supplies, convenience items, and other merchandise offered in the ship store.
• Assist with opening and closing procedures, point-of-sale transactions, cash handling, and daily sales reporting in accordance with established procedures.
• Monitor inventory levels, receive and organize merchandise, replenish shelves, and report ordering needs to the appropriate manager.
• Maintain attractive merchandise displays, appropriate product pricing, and accurate inventory records.
• Assist with monitoring retail sales and identifying opportunities to improve merchandise selection, customer satisfaction, and revenue.
• Ensure the ship store and surrounding areas meet the resort’s cleanliness, presentation, and service standards.
• Coordinate marina and ship store staffing to support daily operations and maintain appropriate coverage, as assigned.
• Communicate operational concerns, guest feedback, inventory needs, and maintenance issues to the appropriate manager.
• Provide friendly, professional, and personalized service to resort guests, marina customers, boat owners, and club members.
• Welcome arriving vessels and assist with docking, departure preparations, and marina-related requests.
• Respond promptly to questions, concerns, and service issues, escalating matters when appropriate.
• Communicate marina procedures, safety requirements, and available services clearly and professionally.
• Work collaboratively with Front Desk, Guest Services, Security, Engineering, Food & Beverage, and other resort departments to provide a seamless guest experience.
• Assist in supervising, scheduling, and coordinating marina and ship store associates to ensure appropriate operational coverage.
• Provide direction, coaching, and on-the-job training to team members.
• Ensure associates follow established service standards, safety procedures, and departmental policies.
• Assist with new associate orientation, training, performance feedback, and accountability.
• Promote teamwork, professionalism, and a positive working environment.
• Communicate staffing needs, operational concerns, and associate performance matters to the Marina Manager.
• Promote a safe working environment and ensure associates follow established safety procedures.
• Monitor weather conditions, tides, and other operational factors that may affect marina activities.
• Assist with emergency response procedures involving vessels, guests, associates, and marina facilities.
• Follow applicable procedures for fuel handling, spill prevention, equipment use, and other regulated activities, where applicable.
• Report accidents, injuries, property damage, and safety concerns promptly and complete required documentation.
• Support compliance with applicable federal, state, and local regulations, including boating safety and environmental requirements.

Job description

Naples Bay Resort & Marina, part of Pyramid Global Hospitality, is looking for a Marina Supervisor to oversee daily marina operations and The Waves Ship Store. You will lead marina associates, coordinate vessel and slip assignments, and ensure top-level service for resort guests, marina customers, boat owners, and club members.

Join a people-first culture in Southwest Florida, where you’ll help maintain safety, oversee store operations, and collaborate with Front Desk and Engineering to deliver