Marina Operations Lead — Guest Experience

Guest Services, Inc.; Alexandria (VA); On-site; USD 22,000 - 31,000; Part time

Job summary

Washington Sailing Marina, managed by Guest Services, Inc., is hiring Part-time marina supervisors. The Supervisor position can be either full-time (30+ hours) or part-time (1-29 hours). All staff are required to work at least one day a weekend.

The marina operates 7 days a week from 9am to 5pm. Starting pay is $19.00 per hour and can be increased commensurate with skills and experience. Outdoor work with guests provides a unique leadership opportunity.

Qualifications

• High School Diploma or GED required.
• First Aid and CPR certification.
• Sailing, Powerboating, rowing and/or paddling knowledge and experience preferred.
• Ability to swim and comfort around the water.
• Supervisory experience preferred.
• 5+ years of boating and/or marine related experience.
• Currently possess or ability to obtain a Boater Safety Course Certificate or Boating License.
• Computer proficiency with the ability to utilize Microsoft Office Suite.
• Flexible availability for frequent early morning, evening, and weekend shifts.

Responsibilities

• Direct day-to-day operations of the site including open and/or closing responsibilities.
• Administer front desk operations to maximize service-oriented staff performance.
• Serve as a point of contact for customers by responding to inquiries, resolving complaints, and collaborating with the WSM management team.
• Oversee ordering, inventory control and stocking of merchandise across retail food and beverage and marina maintenance repair operations to ensure accuracy, drive strategic sales and optimize product placement to deliver a compelling guest experience and meet GSI standards.
• Creates and implements preventive maintenance programs for infrastructure/equipment and enforces a comprehensive risk management program for managing boat/vessel scheduling, slip leasing and collection of payments.
• Verifies payments of invoices to ensure accurate billing and resolves discrepancies when appropriate. Reviews and prepares daily sales and cash reports, end-of-the-month sales reports, in addition to the preparation of budgets and financial statements.
• Inspect the facility daily and weekly to maintain safe operation of facilities, equipment, docks and grounds.
• Ensure the cleanliness and sanitary conditions of all building facilities including bathrooms, shower rooms, storage areas, and the store.
• Ensure comprehensive completion of incident reports. Notify the General Manager and District Leadership of all unusual events, circumstances, or other safety or quality control issues in a timely manner.
• Supervise on-duty staff members and cultivate a culture of respect and accountability.
• Monitor daily staff performance, provide feedback, and facilitate a culture of accountability.
• Assist in the management of Rental Programs and Sailing Programs. Support district operations, programs, and special events.
• Always represent the company professionally. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

Skills

Boating/marine experience

Sailing/Boating knowledge

First Aid/CPR

Supervisory experience

Customer service orientation

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Washington Sailing Marina, managed by Guest Services, Inc., is hiring Part-time marina supervisors. The Supervisor position can be either full-time (30+ hours) or part-time (1-29 hours). All staff are required to work at least one day a weekend.

The marina operates 7 days a week from 9am to 5pm. Starting pay is $19.00 per hour and can be increased commensurate with skills and experience. Outdoor work with guests provides a unique leadership opportunity.