Marina Dockhand Crew Leader — Lead & Service

Lake Roosevelt Adventures; Washington, Northern (District of Columbia, KY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

Guest Services, Inc. seeks a Dockhand Crew Leader at Columbia Island Marina in Washington, DC. The role oversees Dockhands, assists marina services, handles fueling, pumping out boats, and maintains the dock area while ensuring safety and excellent guest service.

Responsibilities include docking assistance, cash handling, and inventory with receipts and change management. CPR/First Aid certification preferred; swimming ability required for duty-related tasks.

Qualifications

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Must be able to swim or be willing to wear personal flotation device while on duty.
• CPR/First Aid Certification.

Responsibilities

• Oversee Dockhands; ensure all tasks are delegated and completed in a timely manner.
• Fuel boats while maintaining a safe environment, following appropriate procedures and guidelines.
• Pump out boats.
• Maintain marina maintenance, such as cleaning, weeding, removing trash, organizing, and ordering supplies.
• Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager.
• Assist with docking of boats.
• Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Customer service

Safety awareness

Swimming ability

Communication

Team supervision

Education

High School Diploma/G.E.D.

Tools

Cash register

Job description

Guest Services, Inc. seeks a Dockhand Crew Leader at Columbia Island Marina in Washington, DC. The role oversees Dockhands, assists marina services, handles fueling, pumping out boats, and maintains the dock area while ensuring safety and excellent guest service.

Responsibilities include docking assistance, cash handling, and inventory with receipts and change management. CPR/First Aid certification preferred; swimming ability required for duty-related tasks.