Dockhand Crew Leader at Columbia Island Marina- $23/hr

Guest Services Inc; Washington (District of Columbia); On-site; USD 26,000 - 37,000; Full time

Job summary

Guest Services, Inc. seeks a Dockhand Crew Leader to supervise Dockhands, assist marina services, and ensure quality control. You will help with fueling, dock operations, and cash handling while maintaining a clean, safe dock area.

The role emphasizes strong guest service, safety awareness, and effective communication with supervisors and boaters in a dynamic marina environment.

Qualifications

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities and quick problem-solving.
• Ability to communicate clearly in English with guests and coworkers.
• Experience handling cash and processing receipts accurately.
• Must be able to swim or wear a flotation device when on duty.

Responsibilities

• Oversee Dockhands and ensure tasks are delegated and completed.
• Fuel boats safely and follow procedures; pump out boats.
• Maintain marina upkeep: cleaning, organizing, and supplies.
• Provide excellent guest service and route issues to supervisor.
• Assist with docking boats and manage cash transactions.
• Issue receipts and maintain cash register accuracy.
• Monitor safety and report issues to management.

Skills

Customer service

Team leadership

Safety awareness

English communication

Cash handling

Education

High School Diploma/G.E.D.

Tools

Cash register

Job description

Compensation Amount: 23.00 USD Hourly

Job Summary: The Dockhand Crew Leader is responsible for overseeing all Dockhands and assisting with all marina services offered, quality control, and cash handling procedures; maintains a clean and safe dock area, assists boaters with fueling, and secures guests’ boats. The Dockhand Crew Leader reports to the DockMaster.

ESSENTIAL FUNCTIONS

• Oversee Dockhands; ensure all tasks are delegated and completed in a timely manner.
• Fuel boats while maintaining a safe environment, following appropriate procedures and guidelines.
• Pump out boats.
• Maintain Marina maintenance, such as cleaning, weeding, removing trash, organizing, and ordering supplies.
• Provide excellent customer service to guests, while directing customer issues to supervisor or unit manager.
• Assist with docking of boats.
• Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Must be able to swim or be willing to wear personal flotation device while on duty.
• CPR/First Aid Certification.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day.
• Climbing steps regularly.
• Working in wet and slippery conditions.
• Frequently working in an outdoor, hot, and damp environment.
• Frequently immerses hands in water.
• Withstanding temperature extremes in outdoor environments and inclement weather.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

All dock equipment and materials (gas pump, boats, ropes, anchors, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.