Marina Dockhand Crew Lead — Operations

Guest Services, Inc.; Washington (District of Columbia); On-site; USD 26,000 - 37,000; Full time

Job summary

The Dockhand Crew Leader oversees all Dockhands and assists with marina services offered, quality control, and cash handling procedures; maintains a clean and safe dock area, assists boaters with fueling, and secures guests' boats. The Dockhand Crew Leader reports to the DockMaster.

This role requires strong customer service, the ability to communicate issues to management, and readiness to perform safety tasks including wearing a PFD and CPR/First Aid certification.

Qualifications

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively helps customers and coworkers.
• Able to recognize problems and communicate them to management.
• Must be able to swim or wear a personal flotation device while on duty.
• CPR/First Aid Certification.

Responsibilities

• Oversee Dockhands; ensure all tasks are delegated and completed in a timely manner.
• Fuel boats while maintaining a safe environment, following appropriate procedures.
• Pump out boats.
• Maintain marina maintenance such as cleaning, weeding, trash removal, organizing, and supply orders.
• Provide excellent customer service to guests, directing issues to supervisor or unit manager.
• Assist with docking of boats.
• Identify items and corresponding cost of items and tabulate bills using cash register or calculator.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents.
• Maintain awareness of safety issues and report them to your manager.

Skills

Customer service

Communication

Safety awareness

Water safety

CPR/First Aid

Education

High School diploma or equivalent

Job description

The Dockhand Crew Leader oversees all Dockhands and assists with marina services offered, quality control, and cash handling procedures; maintains a clean and safe dock area, assists boaters with fueling, and secures guests' boats. The Dockhand Crew Leader reports to the DockMaster.

This role requires strong customer service, the ability to communicate issues to management, and readiness to perform safety tasks including wearing a PFD and CPR/First Aid certification.